Are you confident in your IT solution? Your company’s reputation is on the line.
Historically, IT solutions were used to store data and crunch numbers; however, today’s IT solutions contain more than just bits and bytes of information –something less tangible, more fragile, and just as important as information: corporate reputations. Would you continue shopping at a store where shopping carts frequently lose its contents before being able to checkout? Would you visit a doctor that was unable to retrieve your medical records?
Confidence in the IT solution goes beyond the walls of the datacenter. People that support, maintain, transition, transform, and build IT solutions are the foundation for which confidence stems. Though business realities are the driving force behind solution designs; these designs must comprise of more than just assets, commodity hardware, and licenses. During your last IT incident, were business was impacted, who did you call? Moreover, who did they call?
As the old saying goes, News travels fast! These words have never been more accurate in describing how fast information travels with the aid of social networking sites, news portals, RSS feeds, email, and other forms of electronic communication. These technologies effortlessly shorten the delay from actual event to knowledge of an event shared by an ever growing customer base.
No IT solution can prevent the impending failure of an individual component; the goal is to design a solution which prevents or minimize business interruption and therefore news worthy events. In order to achieve this, the solution has to include talented people and support contracts with IT solution providers. Who you call, for IT assistance, directly affects the outcome.
IT Partnerships with IT vendors & solution providers must exist for critical systems. This partnership will provide access to top talent in the areas of technology that run your business. If ever an interruption takes place, the answer to “Who do I call?” is not only critical, it is time sensitive. This partnership will provide the foundation to not only restore business systems; it can be leveraged to identify weaknesses in the solution. More importantly a successful partnership will maintain confidence in the solution and the reputation of both parties.