Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

HP Converged Systems Services: Simplified, personalized, proactive support

13181546_s.jpgFor already overburdened IT resources, finding the time to design, deploy, integrate, and support new business solutions is growing increasingly difficult. Today, you can free your IT resources—enabling them to move from infrastructure craftsmen to business service experts. It’s easy when you deploy workload-optimized solutions that arrive as complete integrated systems that are ready to run right out of the box.


It’s a simple and straightforward way to optimize your existing infrastructure and get up and running faster – so you can focus on your business – not technology.


Intrigued?  Watch this short video to find out more. Features Gerry Nolan, HP Expert and worldwide lead for the HP Cloud Support Services portfolio in HP Technology Services. He develops new services like HP Converged Cloud Professional Services, improves tools and training and works with HP delivery teams to ensure flawless execution and optimal business outcomes for our customers.  Gerry has worked in information technology for more than 28 years. His other roles in HP included leadership for HP Hyperscale Support Services and the HP Mission Critical Services businesses. He moved from the UK to California in 1998.


Learn more about Gerry Nolan and his fellow HP Experts @ Meet the Experts.   

rozermartin27(anon) | ‎12-24-2013 11:25 AM

Great..It would be a big news for all users. Keep updating with such latest activities in the tech world.

bluehawkorg | ‎12-27-2013 09:37 PM

Can someone please tell me why my printer is not responding or printing from the computer; its a wireless HP Officejet Pro 8600


suhas(anon) | ‎01-04-2014 04:35 AM

I am seeing that there is a log writing in the IHS logs even after the BAC end user is stopped. Regarding the BPM transation. I tried out following steps to stop the log writing


1) BPM Transactions are stopped --> But still the transaction is happening

2) BPM Script was unchecked --> But still the transctions was happening

3) From the agent services was stopped --> But still the transactions was happening

4) Agent was removed then the transaction was stopped. Please let me know is this a known issue in BPM or is it a BUG? requesting for a solution.


BAC versio 8.07 and BPM version is also 8.07

TS_Guest ‎01-15-2014 12:02 AM - edited ‎01-15-2014 12:03 AM

Hello bluehawkorg,


Thank you for your message. Our HP Technology Services team is focused on Services for the Enterprise, rather than personal computers.

Nevertheless, we would like to help as much as we can - have you reviewed our HP consumer products online forums?

In there, you can post your questions and find answers.

We hope this helps.


TS_Guest | ‎01-15-2014 12:04 AM

Hello Suhas


I am sorry to hear that you are not able to get your HP product to work as you expect it.

Have you done any research on our HP Support Forums?


In there, you will be able to find much information from other community members (many times they are HP Support Technicians) or you will be able to post any question related to your HP product and get help from the community.

I hope this helps. Please let me know if you have any additional questions.


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About the Author
About the Author(s)
  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • I am an identical twin. My brother’s name is Chris Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB). We have always attended the same schools, studied the same material (big surprise, as we are identical twins), and have always worked as a close team and strive to demonstrate our teaming ability’s to others. We each have more than 11 years experience supporting mission-critical enterprise customers on a broad range of technologies. We’ve both won the HP MVP award multiple times as well as coauthored books, programs, and whitepapers in our spare time.
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at

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