Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

HP is committed to your future as your strategic partner

by Jean-Paul Wagner, Senior Vice President & General Manager, HP Technology Services

 

We know that today’s businesses are primarily focused on cost of service, time to service and value of service.  In the traditional IT model, cost was optimized for IT components, rather than for workloads delivered from your IT environment. 

 

But times – and economies – have changed.  With the New Style of IT, your environment will rely on more vendors, more technologies, and you’ll need a partner to guide you through your transformation journey.  HP Technology Services has made it a priority to strongly invest so that we can provide the expertise that helps customers like you with complex decisions.

 

You tell us the risks you face are daunting.  The speed and scope of the new style of business means that IT must gain agility and flexibility to be able to support quick business decisions and take advantage of opportunities.   Many of the technologies and delivery models are new and you often need to quickly add expertise and capabilities to be successful.   And there is always operational risk – outages and security breaches continue to be a threat – even more so as you try to “remodel the airplane while it’s in flight”.   

HP Technology Services has a long track record of delivering a superior customer experience, helping our customers to reduce risk and attain a higher level of business confidence. We can help you realize agility and stability in The New Style of IT and guide you in every step of your journey.

 

When you choose HP, you get a partner who will stand by you for the long haul.

 

Achieving peace of mind will come from choosing a strategic partner who stands behind your solution from end-to-end.   As that partner, HP can point to decades of experience in the datacenter dealing with strategic IT issues and decisions around IT strategy, security, virtualization,  hybrid IT, SAP Hana and systems integration, to name a few.   

 

The New Style of IT opens tremendous opportunities for IT organizations like yours to drive game-changing innovation.  To demonstrate our ability to support your IT environment, I would like to share a couple of world-class examples of winning partnerships.  

 

  • Adecco Group Germany, the world’s largest supplier of temporary worker staffing services, must be prepared to scale quickly as economic conditions warrant. By giving HP responsibility to manage all of its hardware and VMware services contracts, Adecco lowered administrative costs and freed IT staff to focus on more critical business functions. Read more
  • When Colin Miles, IT director for Technical Services at Virgin Media, wanted to create a strategic view of his environment, coupled with a single point of contact for multivendor support, he turned to HP. What was his experience like?  It is literally just one single engagement. HP takes full accountability. Theyre running support from start to finish and giving us updates from across our multivendor platform, he said in a recent interview. You can read the whole Virgin Media story here.

By working with these and other customers at each step in their IT journey, HP Technology Services was able to deliver confidence and manage risk while helping them realize agility and stability in their environments.  We want to do the same for YOU.   In short – As IBM transitions out of the server market, we want to let you know that we are still very much in the game, and will support your IBM servers.  In fact we can support your whole IT environment. HP will be the trusted partner who can guide you on your journey, delivering you safely to your destination of choice.

 

As you plan your forward strategy, I ask you to remember this:  you need a partner who is moving forward with you – not exiting the market.  Only HP Technology Services can bring the full expertise, experience and set of services for every step in your journey to the new style of IT.  We are committed to support and optimize your current environment, help you migrate to the next phase of business transformation - at your pace -- and provide an agile technology environment that will meet the changing needs of your business today and for years to come.

 

Let the HP team prove to you what 75 years of commitment to innovation and business outcomes can do for your results. 

 

Take a closer look at how HP Technology Services can help you plan your path forward.   For more information please contact your HP Sales representative.  Learn more about HP Project Smart Choice today. 

 

Jean-Paul small.jpgAbout Jean-Paul

Jean-Paul Wagner leads HP Technology Services (TS), one of the largest global business segments of Hewlett Packard’s Enterprise Group (EG).  HP TS provides Support, Delivery and Consulting services for HP’s Converged Infrastructure products and solutions. 

 

Jean-Paul  is dedicated to creating industry-leading experiences that are Personal, Proactive, and Simplified, helping  customers  transform their IT and keeping their technology running.   He  works across HP and with our valued partners to ensure HP customers have access to the complete solutions and services they need. 

 

Prior to taking on this role, Jean-Paul  was responsible for the worldwide TS Global Support Delivery organization tasked with delivering  services ranging from basic product support and warranty services to high-value mission critical commitments to HP customers.    He also has extensive  international leadership experience in  sales, products and services, managing the growth of the business and bringing HP’s extensive TS portfolio to client enterprises.

 

Jean-Paul began his career at HP in1983 as a Systems Engineer in the Technical Division, working his way up over the span of an almost three-decade career with the company.  

 

Jean-Paul holds a Masters degree from ENSPS (École Nationale Supérieure de Physique) of Strasbourg France, an MBA from IFG (Institut Français de Gestion) of Paris, France and an MBA from Stanford University, USA.

 

 

 

 

Comments
Afthoni | ‎07-18-2014 05:28 AM

I have a HP Photosmart C3180 All in one purhased in Australia in 2006.

It is now in Greece and have purchased to ink cartridges - colour 342 and black 338 which indicate that they are compatible with my printer but they do noy work. Any suggestions as to how to fix this problem?  

joseam | ‎07-22-2014 08:23 PM

Hello Afthoni,

 

Even though this page is focused on products and services for the enterprise, I would like to help as much as possible.

 

You can visit the HP Support Center chat, where they could help you with your problem:
https://h50203.www5.hp.com/wclweb/wclentry.aspx?lc=en-US&cc=US

 

Also you can visit the Greece Support page for more support resources:

http://www8.hp.com/gr/el/support.html

 

Hope this helps,

José Arias

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