Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

How to leverage HP Foundation Care for your IT environment

11788866_m.jpgLet’s face it. -- Whether you are building a new home from the foundation up, or approaching a home renovation, you are looking at a major commitment of your time and money – and you don’t want waste on either!

 

One always has to verify the integrity of the foundation and framework, or “bones”, of the home-to-be. Without that solid foundation and strong bones, the rest of your structure could fail, somewhere down the road. And that could be a costly mistake, indeed.

 

 The same is true with your IT infrastructure. There are basic levels of IT service and support that you simply should not overlook. 

 

HP has recently updated standard service levels for products by simplifying the portfolio, making it even easier for you to determine the right level of coverage for your service level agreement (SLA ) and budget. These services are the backbone, or foundation, of your IT house, and include some very comprehensive plans to meet your needs.  HP Foundation Care provides the foundation level hardware and software support, enabling faster resolution of problems on HP and third party products.

 

 Key features of HP Foundation Care Services include:

 

  • Engagement with HP experts via phone, web chat or both
  • Problem diagnosis and support
  • Electronic support information and services via HP Support Center
  • Access to firmware and software updates
  • Replacement parts and materials
  • Escalation management for HP components
  • Collaborative software support on leading third party operating systems for x86 hardware.

Additionally, for x86 hardware, HP’s new Foundation Care gives you the opportunity to collaborate with your Support provider. HP provides the first point of contact for your initial hardware and third party software support needs – so you get a single point of contact for support All of our HP-branded services are delivered by trained HP engineers as well as our network of trained HP ServiceONE partners.

 

Look - we know that today’s IT environment is complex and we understand that you can be pulled in many directions. With HP Technology Services you can get connected, stay connected and really focus on the business at hand. – Yours.

 

559431_10201257356734204_1293433242_n.jpgAfter almost 5 years of looking at older homes, and much to the relief of our real estate broker, my husband and I finally found the perfect place: a 1792 Cape Cod-style home and barn nestled in the woods and pastures on a small mountain in southern Maine. We’ve certainly had some challenges as we work to update. - But -- with that solid foundation and the good counsel and help of some skilled professionals, we’ve been able to modernize our little home while avoiding many of the mistakes that first-time do-it-yourselfers might otherwise encounter.

 

Talk to your HP sales representative or HP ServiceOne Partner to find out more about HP Foundation Care services. – A strong foundation protects your investment and is your key to a high-performance IT environment!

 

Find out more about Foundation Care Services from HP by watching this video or visiting our website.

 

 

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