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Insight RS 7.0.5 is now your HP Proactive Care solution

A few days ago I noticed Insight RS Standard 5.70 is no longer downloadable from the HP Software Depot.  As you might have already read in previous articles, such as ‘Are you installing HP Insight Remote Support? Good news! HP Engagement Desk is “on the house”!’ Insight RS Standard was the recommended software solution for small to midsize businesses monitoring up to fifty devices. If it is no longer available, what is the right remote support solution for SMBs?  What should our HP customers be replacing Insight RS Standard with?  Isn’t this solution the recommended solution for Proactive Care services?  


On October 2nd 2012, HP released Insight Remote Support 7.0.5 , which is the solution capable of monitoring up to five hundred devices.  There are many new features available in this improved solution, and the GUI is very different from what Insight RS Standard looked like.  I strongly recommend moving to this solution; start to get familiar with the software, the prerequisites, installation procedure and most importantly, what devices can be monitored by Insight RS 7.0.5.


As any other good advisor would, let me share with you the main link to the Insight RS documentation. On this valuable web page you will find firsthand information necessary to get to know the solution.  You can start building your knowledge-base by reading the HP Insight Remote Support Release Notes.  In summary this document describes the supported products and prerequisites for the software.


Insight RS 7.0.5 is focused on those ProLiant Gen 8 servers that can be monitored by using the iLO 4.  However, if you have legacy ProLiant Servers from Generation 4 and later models, you can monitor them by using SNMP or WBEM management protocols.  Other devices like EVAs (HP P6000), P4000, P2000, Integrity Servers, selected Non-Stop servers, Blade Enclosures, HP Printers and even third party IBM and Dell running windows can be monitored by Insight RS 7.0.5.  A complete list of managed equipment can be found in the Release Notes previously linked. (above)


The hardware and software requirements, connectivity prerequisites and operating systems supported on the host for Insight Remote Support 7.0.5 are pretty much the same as for Insight RS Advanced 5.80.  The hosting device must be a Windows 2008 x64 or x86 ProLiant server, or Windows 2008 x64 or x86 VMware Guest (the VM and the IP address must be static).  If you wish to install HP Systems Insight Manager 7.1 and integrated those two applications, you must keep in mind that HP SIM 7.1 is only supported for installation on a Windows 2008 x64;  x86 is no longer supported.  


Installation Guide for Insight RS 7.0.5 recommends using the local Administrator account or an account that belongs to the Administrator group to perform the installation. This is due to enhanced security features on Windows 2008 as well as later versions.


HP Insight Remote Support continues communicating over an HTTPS/TCP 443 outbound with established back to submit incidents to HP and retrieve entitlement information from HP Support.  If firewall rules need to be created to allow access to HP, you can use the following alias for the configuration:  I recommend reading the article Insight Remote Support: configuration matters written by my esteemed colleague Lisa Ann Williams. It explains in detail the IP address and aliases used by previous versions, which are pretty much the same as for Insight RS 7.0.5.   


I personally believe the major changes from Insight RS Standard to Insight RS 7.0.5 were driven by two important technology changes on ProLiant Servers and Cloud Services.  Those changes include the Gen 8 ProLiant Servers being able to send alerts through the iLO 4 (Integrated Lights Out 4) without the need to install SNMP management agents in the OS or WBEM providers. Additionally, there is the latest innovation, where HP offers customers the capability to observe their monitored environment on a cloud service such as Insight OnLine


Let me also mention that for HP Proactive Care Services, HP Insight RS is a must; any company that purchases Proactive Care service from HP must install Insight RS in their environment to automatically monitor the equipment under PC Services, and to submit hardware automatic collections to HP, as well.  HP is recommending installing Insight RS 7.0.5 for those purposes unless you have an environment larger than five hundred devices; if you do manage more than 500 devices, Insight RS 5.80 is the recommended solution until Insight RS 7.0.5 supports larger environments.   


I encourage you to install Insight RS in your environment. It will definitely make your IT management and monitoring less expensive and less complicated, reducing risk and significantly accelerating resolution time.  If you require assistance just send an e-mail to


We will look forward to working with you at no additional cost. 


Until next time,




Get solutions from the Experts. See what else they can do for your Business here.


sigmawaite(anon) | ‎12-05-2012 07:51 AM

On my HP 4p Laserjet printer, am getting error message


13 Paper Jam


If feed paper from the cassette, get this in 1-4 sheets.  If

use the control panel to ask for manual feed, insert

a sheet for manual feed, and send the printer a file

to print, then right away even before the paper moves

get message 13 Paper Jam.


I have the manintenance manual and a CD video on

how to replace the little finger that sometimes

gets broken, and the finger is okay, and I took

the printer apart down to removing the main

circuit board, and can find nothing wrong.  There

is certainly no paper jammed in the paper

path.  The circuit board was not very dusty,

but I did use a can of air to blow off each of the

four U shaped optical sensors. 


I like the 4p a lot and have some software that

works well with it, and I like the parallel

electronic interface,  so I don't want to lose

my 4p. 


What could be wrong?  What else to check?


TS_Guest | ‎12-11-2012 06:09 PM

Hello sigmawaite,


Thank you for your comment.


Although this is not a consumer support page, we definitely want to send you in the right direction - you can look for more information at our HP Support forum:


Hope this helps!

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About the Author
I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers...
About the Author(s)
  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • I am an identical twin. My brother’s name is Chris Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB). We have always attended the same schools, studied the same material (big surprise, as we are identical twins), and have always worked as a close team and strive to demonstrate our teaming ability’s to others. We each have more than 11 years experience supporting mission-critical enterprise customers on a broad range of technologies. We’ve both won the HP MVP award multiple times as well as coauthored books, programs, and whitepapers in our spare time.
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at

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