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Insight Remote Support: Still receiving reports for decommissioned central management servers?

Lisa_Ann| July 18, 2011
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After decommissioning or replacing a CMS (Central Management Server), some HP Insight Remote Support software customers may receive a RSSWM Software State Report for the old server via email. This can be confusing if the server is no longer in use, or just a nuisance if you’re receiving unwanted email. Many times, customers will request that the old CMS be removed from the HP backend to avoid getting this type of email notification. However, in most cases, no action is necessary.

 

This email is from HPInsightRemoteSupport@hp.com, has a subject line of, HP Remote Support SWM Software State Report for Central Management Server (CMS), and it includes the following content:

 

“Your HP Insight Remote Support SWM Software State Report(s) are attached.  Please do not reply to this message, as it was created by an automated process.  Subscription preferences such as e-mail address and unsubscribing can be modified by accessing the Contacts page of the Software Manager interface.

 

Thank you.”   

 

What most people don't realize is that decommissioned Central Management Servers should age out of the HP backend after 60 days of inactivity. In the meantime, you could receive one additional RSSWM Software State Report after the server has been decommissioned since these reports are automatically generated monthly.

 

If you do not want to wait that long to stop receiving reports, a case could be opened with HP to get the CMS removed. However, this should not be necessary since only one additional report can be expected after an old CMS server has been turned off or the software uninstalled.

 

Just a quick tip to save you a bit of time and worry while using HP Insight Remote Support software.

Tags: central management server| CMS| Insight remote support| IRS
Labels: Insight Remote Support
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  • More than 30 years in Sales and Marketing in IT services business. Currently managing global campaigns for Datacenter Care.
  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • I am an identical twin. My brother’s name is Chris Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB). We have always attended the same schools, studied the same material (big surprise, as we are identical twins), and have always worked as a close team and strive to demonstrate our teaming ability’s to others. We each have more than 11 years experience supporting mission-critical enterprise customers on a broad range of technologies. We’ve both won the HP MVP award multiple times as well as coauthored books, programs, and whitepapers in our spare time.
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