Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

It does all that? The wonders of HP Datacenter Care

Communicating the advantages of a product is pretty easy. Take the latest smart phone, for example. I could show you this device that fits right in the palm of your hand and connects you to people by phone, text, and social media. It stores your photos and takes new ones ... and stores and plays your music. If your name happens to be Jack Bauer, you’d also never run out of battery power.  You can also easily compare different brands. This one is 40% faster and has 30% more capacity. This other one is thinner and is all the rage among a certain demographic.  And this other one is just plain cool. Points made. Product sold.

It’s more of a challenge when describing services.  For example, it’s clear that HP Technology Services play a big role in enhancing your overall experience with IT products. But communicating exactly how that happens and portraying the experience is difficult.  Since services are delivered by people to people, one great way is to focus on the personal aspect.

That’s what we plan to do in the HP Discover 2014 session titled “Mastering complexity in a cloud-based world with Datacenter Care.” We’ll talk about how Datacenter Care works for our customers out there in the real world.  We’ll show you the issues they were trying to address, how and why they selected HP Datacenter Care, and what type of results they got from this service.  The session will be held on Thursday, June 12, from 10:30 a.m. to 11:30 a.m. More details are available here.  

A short, one-sentence description?
HP Datacenter Care is even harder to describe than most services. That’s because it is so flexible. Do you want a global call experience that gives you priority access to our expertise when you need it?  With Datacenter Care, you got it. Would you benefit from an assigned account support team to make the services personal and to help you drive IT stability and operational excellence?  It’s yours.  Do you need specialized support for anything/everything from firmware management to IT consulting to Hybrid Cloud Support to HP Flexible Capacity? No problem.  

This is a service that you can tailor to deliver just the service that you need - not more and not less – on every asset in your environment. It also offers features like proactive support that prevents most issues from impacting your operations and predicative analytics that deliver the right part at the right time, when (or even before) you need it.

HP Datacenter Care supports your IT environment the way that it needs to be supported for you to reach your business goals.  It has done exactly that for over 1200 customers. We’d like to discuss this with you at our HP Discover 2014 session.   Also, stop by our station on the show floor (#1124) and see how HP Datacenter Care and the results it delivers are cool, real cool.

 

If you want to know even more about HP Datacenter Care, you should also consider attending the following HP Discover demo sessions:

•    DEMO3653 - HP Datacenter Care: Innovative support for your IT environment
•    DEMO3654 - HP Flexible Capacity: The flexibility of cloud for on premise IT
 
If you haven’t yet registered for Discover, you can do so by clicking here.  You can also get complete information about the event at the HP Discover 2014 website.

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