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Out of the shadows and back into the IT fold (Part 1 of 2)

By Scott Ramsay,  Director of Datacenter Care Services for Primary Service Provider

 

How close does the graphic (Figure 1) below come to depicting your IT reality?

 

ScottPicture1.jpg

 

All too often, the scenario depicted in Figure 1 is the IT reality we see today. The need for speed is often driving business units to utilize external resources for IT; enter public cloud providers.  This approach is often referred to as “shadow IT”, and frankly, there are many downsides to this approach.  The first and foremost concern should be increased risk, but also of concern is increased transaction costs as multiple user groups could be negotiating directly with multiple vendors.

 

There is a better way to support end-users in a manner that will provide them with the speed and cost structure that will allow them to more effectively manage their businesses.  The solution will also foster a better working relationship with IT. Jean-Pierre Garbani of Forrester describes the concept well:  “As infrastructure is abstracted through the Business Technology transformation, Infrastructure and Operations evolves from manufacturer and provider of technology components to a broker of business services as well as the instrument through which things become reality.” 

 

 Enter the concept of IT being a broker of services as portrayed in graphic below, Figure 2.

 

ScottPicture2.jpg

 

As Information Technology (IT) departments become more closely aligned with their customers and the lines of business that they manage, they will evolve to become Business Technology (BT) departments and brokers of services for the lines of business; shadow IT will diminish.  For this to happen, BT will need to act as a consultant to the business with a broader view of the IT environment; as a broker of service, BT will be able to better match IT capabilities and resources to meet business needs.  The result? Reduced transaction costs, optimized use of resources and capital, improved business agility, and increased satisfaction for business units. 

 

Look for part 2 of this series to  learn more about how HP Flexible Capacity Service will help your Business Technology team become a Broker of IT Services.

 

Can’t wait?  In the meantime, please visit our website.

 

ramsay_badge_tcm245_1309634_tcm245_1422290_32_tcm245-1309634.png

 

 

Scott works on strategic services initiatives for HP. In his most recent role he focuses on the needs of customer who have heterogeneous IT environments. He’s an associate of the Institute of Management Accountants so he fully understands the importance of a CIO’s need to deliver business results -- with great ROI. 

 

Comments
asokan(anon) | ‎01-15-2014 03:34 PM

RESPECTED SIR,

 

I HAVE PURCHASED THE HP PRINTER MODEL PRO M1536DNF MFP FROM HP IT WORLD, NUNGAMBAKKAM, CHENNAI  600006, VIDE THEIR INV.NO.1230 DT., 26.12.2013  FROM THE INSTALLATION, IT IS HAVING PROBLEMS.  I HAVE CALLED IN THE NO.30306363 AND SOME TECHNICAL STAFFS MR.KRISHNAN AND ALSO MR.PRITA JYOTHI  ATTENDED. AS PER THEIR DESIRED, I HAVE REMOVED THE OLD HP SOFTWARE AND INSTALLED AGAIN WITH THE CD PROVIDED.   BUT TILL THE SAME PROBLEM, I AM UNABLE TO GIVE PRINTING OPTION AND IF GIVEN, IT IS NOT AVAILABLE IN THE PRINTER FOLDER AND ALSO PRINTING IS NOT COMING.  SO, PLEASE SEND YOUR VALUABLE ENGG. TO RECTIFY THE PROBLEM ONCE ALL AND OBLIGE.

 

THANKING YOU,

 

WITH KINDEST REGARDS, 

 

SINCERELY YOURS, N.ASOKAN

TS_Guest | ‎01-16-2014 11:33 PM

Hello N.ASOKAN

 

I am sorry to hear that you are not able to get your HP product to work as you expect it.

Have you done any research on our HP Support Forums? http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

 

In there, you will be able to find much information from other community members (many times they are HP Support Technicians) or you will be able to post any question related to your HP product and get help from the community.

I hope this helps. Please let me know if you have any additional questions.

Best,
Isaac.

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  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • I am an identical twin. My brother’s name is Chris Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB). We have always attended the same schools, studied the same material (big surprise, as we are identical twins), and have always worked as a close team and strive to demonstrate our teaming ability’s to others. We each have more than 11 years experience supporting mission-critical enterprise customers on a broad range of technologies. We’ve both won the HP MVP award multiple times as well as coauthored books, programs, and whitepapers in our spare time.
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I've been working in HP since 2007 like IT agent, developer, Web designer and then like Web Project Manager
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at tom.clement@hp.com.


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