Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Telco Leaders in the know choose HP Datacenter Care

DonRandall.jpgby Don Randall, TS Marketing Manager

 

It’s a fact that seven of the top eight leaders in the Telco industry have chosen HP Datacenter Care for the flexibility they need for the new style of IT. These customers are finding great value in the offering to help them reduce complexity, risk, time, and cost.

 

I was struck by this fact because those in the Telco industry are experienced IT organizations, not easy to please.  We do quite a bit of sensing with our customers and we know that there is a good level of satisfaction among our support customers with HP.   But we don’t often step back and ask how we’re doing overall, or in a particularly demanding industry.   Good to know.

 

What’s more interesting is why.   As we know, HP Datacenter Care offers reactive and proactive support and preemptive management for the entire infrastructure, including networking. And with building blocks like Primary Service Provider, we have simplified support for the entire multivendor IT landscape.  Customers appreciate the idea of getting great operational efficiency with one accountable partner for support.   As one customer told us, “We have been able to strengthen our production environments’ reliability with HP Datacenter Care.”

 

Like most industries, the Telco Industry is faced with many changes as they adjust and adopt new technologies like cloud, mobility and big data.  SDN is coming, and among Datacenter Care customers, 63% of surveyed IT organizations plan to implement Software Defined Networks (SDN) for the majority of their networking infrastructure in 1 – 3 years or less.  Now, more than ever before, it’s critical to operate the entire infrastructure at peak efficiency, while planning and executing such a major innovation.  And to pave the way for the move to SDN, our consultants offer a pragmatic, phased approach to software-defined networking.

 

If you’re already a Datacenter Care customer, whether in the Telecom industry or another industry, I’d encourage you to include your networking equipment – whether it’s from HP or another vendor -  in your Datacenter Care agreement.  It only makes sense to operate the whole IT environment well.  If you’re not doing this today, know that it’s a great option.  Either way, we can also help you get ready or to start your move to SDN.

 

Learn more about HP Datacenter Care @

Data was sourced directly from a verified user of HP Technology Services Datacenter Care Services by TechValidate

Source: TechValidate, Survey of 16 users of HP Technology Services Datacenter Care Services

 

 

 

 

 

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the community guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Search
Showing results for 
Search instead for 
Do you mean 
About the Author
Featured


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.