HP's customer forums gained several cutting-edge new community features when we migrated the IT Resource Center (ITRC) over to the new Lithium platform and made it a part of the HP Support Center. The most exciting feature for many of the community's core members is sure to be the robust new ranking system for the HP Enterprise Business Community.
Hundreds of ITRC members have earned thousands of points by answering fellow members' questions with useful information and insightful expertise. Some of the most experienced members, HP IT experts with 10 years of community participation under their belts, have racked up tens of thousands of points. As members' points accumulated, the ITRC ranking system awarded users with new icons, until they reached the 80,000-point Two-Star Olympian level.
Take the ITRC forums' highest ranked user, Steven E. Protter, an HP-Certified Systems Administrator in Israel: This Two-Star Olympian has 120,427 points and maxed out the ranking system 40,000 points (and hundreds of responses) ago, yet he continues to contribute to the customer forums. He's not the only super user who's hit the ranking ceiling; James R. Ferguson has 107,522 points and A. Clay Stephenson has 93,376 points.
Recognition like this has been earned through dedication to the forums and a desire to help fellow HP IT professionals, so it's only fair that it will transfer with your profile to the HP Enterprise Business Center. On the new Lithium platform, nothing will be lost—but you have much to gain.
Factors for recognition
In the new system, fellow members' will continue to influence users' ranks, but a peer-to-peer point system isn't the only way to climb up the ladder. The HP Enterprise Business center also factors in the number of posts and types of posts—questions, answers or discussions—you contribute, the amount of time you spend in the forums and more.
First and foremost, there is no limit to the rank you can earn. The rankings will remain relative to where users currently stand among your peers, even though the ranking icons are different in the new forums platform. New, higher rankings will always be available, no matter how many tens of thousands of points are earned. For example, you could become an Outstanding Contributor or an Honored Contributor.
Earning kudos from peers
In the old system, the person who asked a question awarded points to the people who answered that question, bestowing anywhere from zero to 10 points; 10 points were given to the most effective answers. The new HP Enterprise Business Center system is more robust—now, anyone who reads an answer to a question can rank its usefulness by giving kudos.
Instead of points, users earn kudos on the Lithium platform. Each post has the kudos icon, which indicates how many members have clicked on it because they liked the post; each time a new user clicks on the kudos icon, the number of kudos increases by one—and there is no limit to the number of kudos each post can receive. Also, all kudos are not created equal. More experienced community members could give two, ten or more kudos with each click, while newer users' kudos equal just one or two kudos for a single click.
The forums ranking system is important for two reasons. One, it recognizes members of the HP Enterprise Business Community for their important contributions to the community's knowledge of HP products and technologies. Two, it helps other users find effective answers to their questions quickly and easily—after all, any super user ranked as Outstanding Contributor surely knows what he or she is talking about.