Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Riding the IT Tilt-A-Whirl

by John Flowers, Worldwide Channel Marketing Manager, HP Technology Services


I admit I prefer the tamer amusement park rides like the Tilt-A-Whirl. It's not because I'm afraid of the bigger rides. There's just something I enjoy about the Tilt-A-Whirl's simultaneous motion in three different planes that keeps you disoriented and off balance.


Actually, the Tilt-A-Whirl reminds me of the situation that many IT leaders find themselves in today ...

DevOps Deep Dive: Detecting a direct push to master in GitHub

By Andy Claiborne, HP Infrastructure Automation COE


ClaiborneDriving.pngAndy is one of the founding members of HP’s Infrastructure Automation Center of Excellence team.  He helps HP internal teams and HP customers embrace automation so they can get the satisfaction of delivering customer value all day, every day. This is the first in a series of blogs in which he'll be taking an in-depth look at the many ways that Infrastructure Automation can help you build agile, high-velocity IT.


Remember the first time you really understood the power of GitHub Flow? I do, and it blew my mind.  The process is beautiful.  GitHub Flow allows developers to safely collaborate with people they don’t necessarily trust in a low friction environment.  It creates a forum to actively discuss and collaborate on changes.  It allows us to test the entire code base with a new change without putting production code at risk. It captures the story of how a project is moving forward as a side effect of doing real work. 


Unfortunately it is all undermined the second a trusted collaborator on your project pushes directly to the master branch.  Teams that have embraced GitHub flow see that direct pushes to master are a complete violation of the social contract. 

Why HP will be in the kitchen with Chef at ChefConf (and you might want to be there, too)

By Frank Sancho, HP WW Cloud and Datacenter Ecosystem Director


At ChefConf 2015 you can expect to see an energetic gathering of IT and DevOps leaders, practitioners, and innovators. You may not expect to see enterprise vendors like Microsoft and Hewlett Packard. But you will, along with many others. (See previous posts about what HP’s cooking up at ChefConf: here and here.)


The reason is simple. Enterprise customers are becoming more focused on automating infrastructure and the continuous delivery of applications, and enterprise vendors want to participate in this mega-trend.

Spring forward to a more efficient, more effective IT environment

In large-scale IT environments, specialized projects seem to accummulate faster than they can be addressed. That's when a good spring cleaning is needed using HP's lean, mean IT-project sweeping machine: Integrated Deployment and Support Services.

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Social Media Manager- HP Technology Services Marketing
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.