Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

You had a fair night’s sleep last night

By Sherry Foster

 

We’re all getting massive amounts of information these days because everything is connected – door locks, T-hp_get_connected__221x168--C-tcm245-2003354--CT-tcm245-1237012-32.jpgfridges, exercise monitors, toothbrushes. But if you deal with corporate IT, you may be missing out on information that could prevent downtime, fix problems, speed repairs, and help you create a better overall IT environment. Find out how easy ... and beneficial ... it is to get your IT connected with HP.  

A shocking discovery about HP Technology Services

By Mike Cronin

 

On the off chance that HP Technology Services might not be at the center of your universe, we're introducing a series of blogs that will get you up to date on the many new developments in support serives and how that benefits you. This first in the series provides an overview of the four IT Transformation Areas tahtc an help you mo0ve to teh New Style of Business. 

I wish I had, ‘cause if I had, it would be a lot easier now

By Patti Stritzke

 

What happens when one or more of the IT projects you've been putting off moves from the “to do” list to the “must do” list?  If you have invested in HP Proactive Select, they get done, quickly and expertly.

Business success—put your mind to it

HP VP Ivonne Valdes says fast-moving businesses need to concentrate on the things that mean success. In her latest blog, she explains how HP Datacenter Care helps IT organizations manage day-to-day operations while focusing on the innovations the business needs.

 

 

Be a thoroughbred

HP VP Ivonne Valdes says business is a horse race, and the garlands go to those who get innovation to the market fastest. Since business innovation is increasingly driven by software, DevOps—and thoroughbred IT professionals—can put you in the winner's circle.

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
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