Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Displaying articles for: December 2013

HP Converged Systems Services: Simplified, personalized, proactive support

Gerry Nolan.jpgWe designed Converged Systems to offer simplified procurement, management, and support—enabling your IT team to accelerate time-to-value and focus on business challenges -- not on technology integration...


View a new video featuring HP Expert and Director and worldwide lead for the HP Cloud Support Services portfolio in HP Technology Services.

Out of the shadows and back into the IT fold (Part 1 of 2)

T-services-one__226x160--C-tcm245-1375542--CT-tcm245-1237012-32.jpgBy Scott Ramsay,  Director of Datacenter Care Services for Primary Service Provider


IT Departments need to become brokers of services...The relationship between IT and the lines of business is strained for many companies.  This is due to the speed at which business is changing. -  The demand for more support from IT is greater than ever before… (more)

Cloud computing—How to get faster results

By Gerry Nolan, HP Expert and worldwide lead for the HP Cloud Support Services portfolio


Gerry Nolan.jpgGerry Nolan says cloud computing is like training for a triathlon. You may know what you want to achieve, but you can be sidelined by unexpected events and injuries. He hired a personal trainer to make more progress faster and reduce risk, and he recommends the same approach to CIOs as they approach cloud computing.

Improving the support experience







 By Krista Satherthwaite, HP Expert and Director of Marketing for Technology Services


Krista Satterthwaite is on a crusade to improve the technology support experience. She says it should be more streamlined and more proactive. Read about the results her customers are getting with the HP Proactive Insight experience.


Combating Moore’s Flaw

SSeamus-Dunne_5758_SMALL_170pixels.jpgeamus Dunne has been out talking to CIOs and IT operations managers about their support experience. They tell him they’re spending too much time combating Moore’s Flaw, so he’s been re-engineering computer support to keep up with technology...

No marketing hype here: Discover Barcelona 2013 - without the spin




This year, HP has invited 26 independent bloggers to HP Discover in Barcelona. – They’re young, energetic, have a passion for technology - and are always looking to find the latest news and trends on emerging technologies. Many are also considered to be elite IT voices in the blogosphere: individuals who drive the social conversation around current and future states of hardware, software and services…  



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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.