Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Displaying articles for: December 2013

HP Converged Systems Services: Simplified, personalized, proactive support

Gerry Nolan.jpgWe designed Converged Systems to offer simplified procurement, management, and support—enabling your IT team to accelerate time-to-value and focus on business challenges -- not on technology integration...

 

View a new video featuring HP Expert and Director and worldwide lead for the HP Cloud Support Services portfolio in HP Technology Services.

Out of the shadows and back into the IT fold (Part 1 of 2)

T-services-one__226x160--C-tcm245-1375542--CT-tcm245-1237012-32.jpgBy Scott Ramsay,  Director of Datacenter Care Services for Primary Service Provider

 

IT Departments need to become brokers of services...The relationship between IT and the lines of business is strained for many companies.  This is due to the speed at which business is changing. -  The demand for more support from IT is greater than ever before… (more)

Cloud computing—How to get faster results

By Gerry Nolan, HP Expert and worldwide lead for the HP Cloud Support Services portfolio

 

Gerry Nolan.jpgGerry Nolan says cloud computing is like training for a triathlon. You may know what you want to achieve, but you can be sidelined by unexpected events and injuries. He hired a personal trainer to make more progress faster and reduce risk, and he recommends the same approach to CIOs as they approach cloud computing.

Improving the support experience

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 By Krista Satherthwaite, HP Expert and Director of Marketing for Technology Services

 

Krista Satterthwaite is on a crusade to improve the technology support experience. She says it should be more streamlined and more proactive. Read about the results her customers are getting with the HP Proactive Insight experience.

 

Combating Moore’s Flaw

SSeamus-Dunne_5758_SMALL_170pixels.jpgeamus Dunne has been out talking to CIOs and IT operations managers about their support experience. They tell him they’re spending too much time combating Moore’s Flaw, so he’s been re-engineering computer support to keep up with technology...

No marketing hype here: Discover Barcelona 2013 - without the spin

Barcelona.jpg

 

 

This year, HP has invited 26 independent bloggers to HP Discover in Barcelona. – They’re young, energetic, have a passion for technology - and are always looking to find the latest news and trends on emerging technologies. Many are also considered to be elite IT voices in the blogosphere: individuals who drive the social conversation around current and future states of hardware, software and services…  

 

 

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About the Author(s)
  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • HP Technology Services Community Manager.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at tom.clement@hp.com.
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