Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Displaying articles for: March 2014

Good News for HP ServiceOne Partners






John Flowers has good news for HP ServiceOne partners. He’s roaming the halls at GPC right now looking for people to tell. But if you don’t see him, don’t worry, you can read about it in his blog...


A quick intro to HP Mission Critical Support in storage

Even if you live close to a fire station, you would really prefer not to be on fire! HP’s Mission Critical portfolio helps you get proactive with protecting your storage assets.

Tags: support

Channel partners: What about the cloud?

untitled.pngby Don Randall, Worldwide Marketing  HP Technology Services


The Cloud changes everything!  Pretty much a cliché nowadays, as we move from early adoption to mainstream.   Most organizations have some sort of cloud implementation, whether it’s using a SaaS application, or building out private clouds, or using a managed public cloud...

The CRM server is LOL;)

John Flowers headshot.pngby John Flowers, Worldwide Channel Marketing Manager, HP Technology Services


John Flowers says machines should share information the same way people do. The support experience of the future will use connected products to create social networks of hardware, software and the people—HP, partners and customers—who must collaborate for mutual success ...

DPTIPS: Reclaiming Catalyst Space

Jim TurnerYou have Data Protector and use Catalyst stores.  Life is wonderful.  You are enjoying any desired combination of target/server/client-side inline dedupe with industry-leading technology.  Then one day you wonder:  How is the space from expired Catalyst media recovered?


Click the title above or the Read Blog Article link below to get the lowdown.

Labels: Data Protector

ServiceIT—helping small to medium businesses keep their eyes on the ball








John Flowers says small and medium businesses have as much to gain from IT solutions as large enterprises, but may have more to lose. HP’s new ServiceIT solutions are designed to help smaller companies get the most out of IT while keeping their eyes on the business ball...

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Jeff James is a Content Marketing Strategy Manager for HP Enterprise, focusing on HP Technology Services. He is the former Editorial Director for the Petri IT Knowledgebase, and also was the Editor-in-Chief of both Windows IT Pro and Microsoft Technet Magazine. Jeff also served as an editorial director at the LEGO Company, and has more than 20 years of experience as an award-winning technology writer, journalist, and digital content producer. Jeff started writing technology articles for AmigaWorld, Computer Gaming World, and other tech publications and websites in the early 1990's.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
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