Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Displaying articles for: April 2014

HP & RI-Solution: A partnership fostering business excellence

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Hans Gunter-Weber, Head of IT Operations and CTO of RI-Solution talks about the unique and empowering relationship between HP and RI Solution...

Extreme customer service demands agile IT: HP & Works Computing deliver for AmeriPride Services

AmeriPride_logo2.jpgby John Flowers, Worldwide Channel Marketing Manager, HP Technology Services

 

AmeriPride Services is an industry leader when it comes to providing linen, uniforms and cleaning products for companies across the US and Canada.  They operate more than 115 production facilities and service centers throughout the US and Canada. They interact with 150,000 customers each week, and have more than 5,600 employees on their payroll. – And – When they needed to build and support a flexible IT platform to run their operations today and into the future, they turned to HP and Gold ServiceOne enterprise partner, Works Computing… (more)

Take control and take charge with HP Proactive Care Central!

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By Margot Sechler, HP Technology Services Marketing Manager

 

HP’s Margot Sechler explains how this new online tool will personalize and simplify your support experience.

Keeping the older eggs delivering business value

20979940_m.jpgby John Flowers, WW Channels Marketing Manager, HP Technology Services

 

John Flowers points out that businesses have a lot invested in installed IT systems, and those systems can keep delivering business value for years. But like eggs in a basket, they need watching...

HP ServiceOne & SMB: Helping customers step up to the New Style of IT

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HP’s John Flowers says IT is changing, and the changes threaten to disrupt existing VAR business models. New HP services help customers step up to the new style of IT. And HP ServiceOne helps partners step up the value chain to become the disrupters. Find out more...

Tales of downtime havoc and survival: just one of the great Discover 2014 sessions

Learn about a Discover 2014 session that focuses on the importance of a support strategy as the ultimate weapon to win in trench warfare against downtime. The discussion will center on the questions you should ask and the tools you can use to develop an effective strategy. 

HP Partners - Resilient in the Face of Change

 

26070612_m.jpgThe new HP Foundation Care portfolio recently went from a whopping 15 service levels down to a much more manageable 5, and also includes collaborative software support as a standard deliverable on x86 servers.

 

 

Jacob DuQuette, WW Channel Content & Collaboration Manager relates what this means for customers and HP Partners

 

 

HP Technology Services @ 10th Anniversary Red Hat Summit: Built-to-run stable, flexible IT systems

RH Summit.png       by Curtis Chase, Worldwide Linux Support Manager, HP Technology Services

 

 Old school:  Noun. A style, way of thinking, or method for accomplishing a task that was employed in a former era, remembered either for its inferiority to the current method, or for its time-honored superiority over the new way.

 

So what does “old school” have to do with the Red Hat Summit?   HP’s Worldwide Linux Support Manager Curtis Chase explains in his blog post…

 

The Death and Taxes of Modern IT

John Flowers headshot.pngBy John Flowers, Worldwide Channels Marketing Manager, HP Technology Services 

 

The data explosion, information access that would dwarf your parents’ IT at any teenager’s fingertips, privacy breaches and their accompanying lawsuits, Moore’s Law, the globalization of goods and services - not to mention the competition...

 

 

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About the Author(s)
  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • Social Media Manager- HP Technology Services Marketing
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at tom.clement@hp.com.
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