Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Displaying articles for: June 2014

Hey! You could get an app to do that

5862658_m.jpgHP’s John Flowers  says one day computer systems will share their innermost feelings over social networks. Not ready for that? Then at least learn how connecting them to HP’s support centers can keep your IT staff doing what the business needs them to do.

Reach out and touch … our support center








HP’s Dionne Morgan says don’t spend your time doing what a computer can do. When you need support, just have your computers call ours. Those who do are experiencing up to 66% less unplanned downtime!

“It’s doing what?!?!” Preventing unpleasant surprises when you turn on your new technology solution

New technology assets and solutions are more powerful and relaible than ever before. But they still need to be deployed correctly to operate at their best in your environment. Read about services from HP that help  you get what you expect when you first flip the switch on your new technology.

This engagement has a great ring to it for HP customers

HP's overriding goal is to create customers for life. Find out the critical role HP TS Global Support Delivery and its engaged employees play in helping HP achieve this goal. 

HP Proactive Care Advanced—support for the new style of IT









HP’s Margot Sechler, WW TS Marketing Manager, says getting the system support you need should be like getting the medical care you need. Her latest blog explains how HP is expanding Proactive Care to give you a primary care physician for your datacenter...

More than dollars and cents: the real cost of a security breach (Part 1 of 2)





Keeping up with cybersecurity probably isn’t top of mind when it comes to priorities in managing your business. That is – until your systems are breached.  A security breach doesn’t just disrupt normal operations; it can also carry substantial direct and indirect costs that can seriously damage your business.

HP Flexible Capacity—put business agility ahead of capital outlays



10164740_m.jpgHP’s Ken Rief says HP Flexible Capacity is a new way to consume IT that provides the instant capacity and pay-for-what-you-use pricing of public clouds with the security and control of on-premises infrastructure.


What’s not to like?

If it ain't broke...


Harry Sutton.png




New HP blogger, Harry Sutton, shares a lovely photo from his portfolio -

and a cautionary tale... 

HP ConvergedSystem—a new lifecycle management experience









HP’s Gerry Nolan says buying, implementing, and operating IT systems the old way is like building your own car. You can do it, but why would you?

HP Helion support makes cloud computing ready for prime time





HP’s Don Randall says HP Helion is taking cloud into prime time by creating a computing fabric you can run your business on. And a critical element of that is support that can span your whole hybrid computing environment...

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Jeff James is a Content Marketing Strategy Manager for HP Enterprise, focusing on HP Technology Services. He is the former Editorial Director for the Petri IT Knowledgebase, and also was the Editor-in-Chief of both Windows IT Pro and Microsoft Technet Magazine. Jeff also served as an editorial director at the LEGO Company, and has more than 20 years of experience as an award-winning technology writer, journalist, and digital content producer. Jeff started writing technology articles for AmigaWorld, Computer Gaming World, and other tech publications and websites in the early 1990's.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.