Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Displaying articles for: July 2014

Profile in Global Citizenship: HP Technology Services' Kim Mims-Spellman

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At times, one may feel like a small cog in the wheel when it comes to making a difference in this busy world. But - this enthusiastic employee stepped up to lead a unique and generous activity that demonstrated how creativity and determination can make it matter

How to leverage HP Foundation Care for your IT environment

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When Technology Services editor Kate Whalen and her husband started looking for an older home to fix up several years ago, they found it to be an exhausting process. “When you are inspecting a potential property, you have to start at the foundation and move on to the bones of an old home before you can decide if it is structurally sound – and if the necessary renovations will fit into your budget ”…

HP is committed to your future as your strategic partner

14928343_m.jpg"IBM has announced its intention to exit the x86 server market leaving you with an important decision to make.  This is an opportunity to make the smart choice for your business and I want to tell you why". 

 

Jean-Paul Wagner, Senior Vice President & General Manager, HP Technology Services

 

 

Open source: the great leveler in IT security

Harry Sutton.pngI came across a book recently, one undoubtedly familiar to many computer security specialists, written in the 19th century by Charles Tomlinson, entitled

A Rudimentary Treatise on the Construction of Locks.

 

A quote from this work popped up on the automated random “quote of the day” on one of my Linux servers; here’s a partial version:

 

“…the spread of knowledge is necessary to give fair play to those who might suffer by ignorance.”

 

Don’t know where I’m heading with this? Read on…

Bringing you the best of both cloud worlds: HP Flexible Capacity

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Utility companies have used a “flexible capacity” model for years, offering many variable programs and financing plans to meet the unique requirements of customers who want and need their services. It makes sense then that, in the business world, consumers of IT services could expect and benefit from a similar model. Read on...

In the digital economy—everyone’s a startup

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HP’s Ivonne Valdes says you need to act like a startup, so that’s what HP is doing, too. Read her blog to learn how HP Flexible Capacity gives you the IT capacity—right in your datacenter—to step up to any business opportunity.

Hybrid cloud—It’s better than living with your parents

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Frank Sancho, Global Director of Cloud Ecosystem for HP Technology Services, says public clouds are like condos and private clouds are like single-family homes. Enterprises have to find the right home for each application and decide if they’re going to rent, buy, or lease. But even at that, they’ll probably still have some apps living with their parents.    

Like a rollin’ stone…

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What does it take for you to rapidly respond to customer demands for new services?  Take a look at HP Converged System for Virtualization. - It may be just what you need... 

Hybrid cloud design, delivery and support: no one size fits all

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The term “cloud” is a rather nebulous one in IT terms … pun intended. In everyday language, a cloud can refer to a visible mass of condensed water vapor floating in the atmosphere, or to an underlying state of gloom.

 

Hardly analogies that would seem relevant to IT. Or are they?

It really IS all about the community

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by Harry Sutton, HP Master Technologist

 

In his latest article, Sutton proposes that technology and social communities must act interdependantly to foster creativity and innovation.  

 

 

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About the Author(s)
  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • HP Technology Services Community Manager.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at tom.clement@hp.com.
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