Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Displaying articles for: August 2014

Time to re-evaluate your server provider? It’s time to give HP another look

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 By Don Randall, WW Marketing Manager, HP Technology Services

 

 

 

“Summertime and the livin’ is easy …” begin the lyrics to the classic Gershwin tune from his iconic masterpiece, “Porgy and Bess”.  HP blogger Don Randall is enjoying many of the easy gifts of the season in his home state of Washington, USA, and shares an interesting analogy between work and a summertime visit from an old pal…

HP Proactive Select services—for those tasks you don’t do every week

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In his latest blog, HP’s John Flowers says performing a firmware update on your server is like washing your car. You can do it yourself in the driveway, or you can take it to a car wash. (The car, not the server. But you get the idea.)

Opportunities like yours

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In her latest blog, HP VP Ivonne Valdes says customers who have to choose a new server vendor couldn’t make a better choice than HP. Market leadership in servers, forty years enterprise experience, global reach, and HP Datacenter Care support services help you take advantage of the opportunity you’ve been handed.

 

 

 

Ivonne Valdes is HP Worldwide VP Technology Services Go To Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated success building rapport across cultures, levels, and functions.

New Style of IT Drives Change for Customers

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Dave Twohy, vice-president of WW HP Technology Services Channels, explains the benefits of protecting your IT investment with a range of HP services that will suit all budgets and the level of protection that you need for your business.

Computer support—an investment in business success

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HP marketing manager, John Flowers, says it’s time IT stopped thinking of the dollars spent on computer support as a necessary cost. It’s an investment that shows real returns to your business. And in his latest blog article, he backs up his claim with some facts.

The willingness to go "one step beyond"

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Tubacex Croup CIO, Ramon Canivell, knows that it takes a commited IT partner to help him focus on his business while they take care of the technology. Read on to find out why HP Data Center Care Services are critical to Tubacex daily operations...

Choose an x86 server partner that has a demonstrated commitment to x86 solutions

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Given recent, significant changes in the industry, you might well be asking yourself “What now?  I was counting on IBM x86 servers to be a stable backbone for my enterprise IT solutions/applications.” 

 

HP’s Scott Ramsay shares some information that you won’t want to ignore.

IT assurance: The certainty that your IT assets are protected

16861159_m.jpgAssurance results in security which results in compliance. (IT) assurance is actually building in the controls up front and making sure you do what you say you need to do from the start”.  

                  Chief Security Officer, Virginia Polytechnic Institute and State University

 

So, you might well ask, how do “IT security’ and “IT assurance” differ?  Read on…

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About the Author(s)
  • I graduated in Software Engineering. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configuring the solution in customers' IT environments.
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • HP Technology Services Community Manager.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • MrCollaboration (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporation, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representative to the Technical Support Alliance Network (TSANet).
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at tom.clement@hp.com.
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