Customers acquire hardware and software from multiple vendors and integrate them, often with the assistance of consultants and/or system integrators, into systems that support their business - all the way from phones and PCs to mission critical data center servers. Multi-vendor support is hard and collaboration is one of the keys to making those complex systems work as intended. But what is it about these multi-vendor systems that make them more difficult to support? MrCollaboration lists some of the major reasons he sees – Change, Knowledge, Coopetition and Communication.
Today’s computer systems are marvels of engineering. What could possibly go wrong? Plenty. MrCollaboration reviews the problems that can confront the operation of multi-vendor computer systems concluding that it's a wonder that these systems work as welll as they do.
My name is Jim Evans and I work for HP Services as a global services alliances manager … came to HP via the acquisitions and mergers (Digital/Compaq/HP) … a true techie (computer science/artificial intelligence at MIT and 35 years in the IT industry) … working with Microsoft, Oracle, SAP, Red Hat, Novell, and VMware among others … consulting with HP service product groups … TSANet … work theme of collaboration with other industry vendors in support of mutual customers … (more)
It’s a fact of life for consumers of IT products and services that computer systems with hardware and software from multiple vendors are the norm; single vendor solutions are rare if not almost non-existent. More often than not, customers buy support contracts from each IT vendor that provides a piece of their solution -- and they expect their IT vendors to compete vigorously on the construction of solutions to their problems. For support of those solutions, a frequent approach has been for customers to coordinate their overall support – particularly when there are integration or interoperability issues… (more)