Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

DPTIPS: Important VMware CBT information for DP 9.02 users

Me_Screens.jpgThe world of Enterprise Software can be "challenging".  (Astute readers will note the screen content.)  Altering one of a thousand interrelated parameters occasionally results in unforeseen effects elsewhere.  Though we try our utmost to avoid such problems, a gremlin sneaks through now and then.


If you are using version 9 of Data Protector with patch bundle 902 applied and you employ Change Block Tracking (CBT) in your VMware integration backups, I want to make you aware of a Customer Advisory issued 24-Feb-2015.


Please click the title above or the "Read Blog Article" link below for full details.

Labels: Data Protector

DPTIPS: Data Protector StoreOnce Software Information and Best Practices

Me_Bowtie.jpgHave you had an opportunity to try out the StoreOnce software that is now built in to Data Protector?  You can use your own server and storage to mimic what HP's StoreOnce appliances achieve at a larger scale.  Hosting a StoreOnce catalyst store within Data Protector is often the right fit for branch offices and smaller sites.  Best of all, you can replicate deduplicated data from a software store to an appliance-based hardware store.


Even though StoreOnce software offers ease of use, anyone implementing enterprise-class software can benefit from a collection of information and best practices.  I am very excited to publish the contents of a new customer advisory from my HP EMEA colleague Stewart Macleod.  Click the article title above or the "Read Blog Article" link below to read Stewart's impressive document.


I have added naught to the main article save for a brief introduction and closing.  A large THANK YOU goes to Stewart for taking the time to assemble the information!

Labels: Data Protector

DPTIPS: When a cell gets a little too secure

Profile_Bowtie_small.jpgThe boss has been on you like bark on a tree to do something about lax security in your environment.  Nothing is exempt including Data Protector.  Security boffins point breathlessly at your DP clients listening indiscriminately on port 5555 when they hit your shop with penetration testing.  They weep, moan, and gnash their teeth because, "Anyone can stand up a rogue Cell Manager and take control of your DP clients!"


What's a SysAdmin to do?  Aha!  DP has a client security mechanism enabling access control.  We'll simply secure the cell!


Hey wait!  Why are all of my Oracle RMAN integration backups now failing?  The actual database backs up fine, but it chokes on the control file backup at the very end of the session.  Filesystem backups seem unaffected.  What gives?  Find more details in the full article.  Click the title above or the Read Blog Article link below.

Labels: Data Protector

DPTIPS: StoreOnce 3.11.4 software release addresses Shellshock vulnerability and more

profile_bowtie1_dptips.jpgYes, I know it was only two weeks ago when I unfurled the 3.11.3 banner.  But that's no reason to send the Bristol folks off on holiday!  No, they've been working quite feverishly on yet another release to address concerns over the recent Shellshock bash shell vulnerability that affects so many *nix based systems worldwide.


Release 3.11.4 became generally available on 15-Oct-2014.  I applied the 3.11.4 RPM update to two different StoreOnce 4900 appliances just today.  It's quite painless.  Come inside and see what other fixes are included in 3.11.4 making it a desirable update.


Click the article title above or the Read Blog Article link below.


(And yes, it's self-tied.  I don't do clip-ons.)

DPTIPS: StoreOnce 3.11.3 software released for appliances and VSA

Mr_T_profile_480x480.jpgI'm happy to announce that StoreOnce software release 3.11.3 is now available for download.  The release is available as both an RPM upgrade and a Quick Restore DVD image.


Who can benefit from version 3.11.3?  Everyone!  If you have a single-node or multi-node Gen 3 hardware appliance, you can upgrade to the latest version and enjoy new features and enhancements.  Customers utilizing our unique 4 TB or 10 TB VSA solution can also upgrade to 3.11.3.  Lastly, many of our Generation 2 D2D appliances can be converted to Gen 3 software via the Quick Restore DVD option.


Please read the full article to discover which Gen 3 products support the upgrade, find out what Gen 2 products can be converted, review a summary of fixes & enhanced features, and see instructions for locating the downloads.

Labels: Data Protector
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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
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