Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Business success—put your mind to it

HP VP Ivonne Valdes says fast-moving businesses need to concentrate on the things that mean success. In her latest blog, she explains how HP Datacenter Care helps IT organizations manage day-to-day operations while focusing on the innovations the business needs.



More reasons why HP Flexible Capacity should be on your radar

By Marcello Bullara, Worldwide Director, Flexible Capacity Portfolio, HP Technology Services


Marcello_Bullara.jpgHP Flexible Capacity is a great solution if you need to scale up or down at a moment’s notice, but need to keep a close watch on your data assets. Part of our HP Datacenter Care offering, it delivers all of the flexibility that you would expect from a private cloud, but also provides highly robust compliance, control and security, not to mention much better performance with minimum latency. Here are even more advantages of this breakthrough offering that you might not have thought of ...

Riding the IT Tilt-A-Whirl

by John Flowers, Worldwide Channel Marketing Manager, HP Technology Services


I admit I prefer the tamer amusement park rides like the Tilt-A-Whirl. It's not because I'm afraid of the bigger rides. There's just something I enjoy about the Tilt-A-Whirl's simultaneous motion in three different planes that keeps you disoriented and off balance.


Actually, the Tilt-A-Whirl reminds me of the situation that many IT leaders find themselves in today ...

A pillow is not enough anymore

John Flowers headshot.png


by John Flowers, Worldwide Channel Marketing Manager, HP Technology Services 


HP's John Flowers says a good partner is one who doesn't sleep until you do.


In this blog, he explains how HP Datacenter Care can cure insomnia for IBM x86 server customers—and reduce costs and complexity at the same time.

Ensuring a high standard of healthcare for the people of Northern Sweden

da94e3d291879a4d00a303d934eb8edff9c33a95e6506d9e258bd43cdf9dadbf.jpgHow does one even begin to think about delivering health services in a harsh, northern territory that covers about a quarter of the land in Sweden? Delivering quality healthcare in such a region is an ongoing concern – and that is why Norrbottens Läns Landsting turned to HP to simplify and streamline their IT approach.

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Jeff James is a Content Marketing Strategy Manager for HP Enterprise, focusing on HP Technology Services. He is the former Editorial Director for the Petri IT Knowledgebase, and also was the Editor-in-Chief of both Windows IT Pro and Microsoft Technet Magazine. Jeff also served as an editorial director at the LEGO Company, and has more than 20 years of experience as an award-winning technology writer, journalist, and digital content producer. Jeff started writing technology articles for AmigaWorld, Computer Gaming World, and other tech publications and websites in the early 1990's.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.