Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Meet HP Expert Kostas G. Gavrielidis, Master Technologist, HP Technology Support Services




As an HP Master Technologist, it’s my passion to understand your core
business processes and the services that are currently deployed in your IT
environments. By doing so, I am prepared to support your daily operations, as
well as business critical IT situations.”   Kostas Gavrielidis

What you need to provide in an escalation, Part 4: Collecting Performance Information


by Kostas G. Gavrielidis, HP Master Technologist


ringspin-600pix.jpgDisruptions come in two forms:  one disrupts the technologies you have already established and deployed, and are currently sustaining; the other creates impact as new inventions and newly developed solutions emerge, posing a challenge to your currently deployed solutions (also known as disruptive innovation).


You need to focus your attention and interest on both...

What you need to provide in an IT escalation

Part 1:  What can you do to be prepared?


images.jpgBy Kostas G. Gavrielidis, HP Master Technologist


In this series of posts I want to identify some areas where you can improve the quality of your escalation. Accurate and current configuration information is key to helping identify, isolate, and quickly resolve the issues without wasting time to re-acquire the data. Read on ...

Tuning Your Production – Methodology, Part III: Tuning Methodology

By Kostas G. Gavrielidis, HP Master Technologist


The process you define for tuning and performance improvements should include a specific set of steps. Keep in mind that the method you deploy will be assessed according to its impact, quality, measurability and effectiveness. How best to determine those steps?  Read on...



Tuning Your Production – Methodology, Part II: Identifying Risks

By Kostas G. Gavrielidis, HP Master Technologist


13181546_s.jpgLast week, Kostas set the stage for this discussion about identifying risks in your IT environment. In Part II of his series "Tuning Your Production - Methodology"  he shares some useful assessment tools for analyzing and tuning performance for improvements in your production class configurations.

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Social Media Manager- HP Technology Services Marketing
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.