Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Proactive Care: Custom Support Experience for the DataCenter

Find out about the new Proactive Care service HP launched on March 4th.  It is definitely product you will like to find out the details, prior to acquiring a new contract for your devices, this service could adequately satisfy your needs

Personalized, Proactive, Simplified: HP’s NEW Always On Support Portfolio

There comes a time when you have to stop and really look at the way you’re doing business.

It’s no longer appropriate to add a little here or take away a little there. The environment around you has evolved and changed so much that an entire re-think is the only smart way forward.  And that is exactly what we have done at HP over the last 18 months. We’ve gone back to the drawing board to examine, analyze and re-vitalize our service and support portfolio so that it better serves you.

Reflections on HP’s Global Partner Conference 2012: ServiceONE Benefits for Partners and Customers

In my last blog-post, The Gen8 Difference for our Partners and Customers, I talked about some of the excitement generated at HP’s Global Partner Conference (GPC) around the new Gen8 products and services.  Today, I’d like to focus on our Technology Services Partners, and some key news we shared at GPC that impacts the way we do business together to deliver premier Services to all of our customers.

Reflections on HP Global Partner Conference 2012: The Gen8 Difference for Our Partners and Customers

It’s been a couple of weeks since I returned, thoroughly energized, from HP’s Global Partner Conference (GPC) 2012.  What an event! -- Over 3300 people attended, including 700 partners from the Americas, 310 partners from Europe and Africa, and 290 partners from Japan, Australia and Asia-Pacific countries.  We conducted over a thousand executive one-on-ones, and of those, 120 were focused on Technology Services. We also hosted 18 executive roundtables, with great feedback and important discussions with our many Partners who attended the conference.

Highlights from the conference included...

Reflections on HP’s Global Partner Conference 2012: The Gen8 Difference for Our Partners and Customers

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Social Media Manager- HP Technology Services Marketing
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
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