Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

What do you do if you don’t see your data after moving a Virtual Machine on another server?

It’s a safe bet your datacenter is multivendor. You chose the best devices from your preferred vendors and expect to get the most out of all of them. So how is the collaboration going?

Is a paradigm shift for IT Support on your horizon?

Scott RamsayIf you operate a heterogeneous data center and have questions about new ways to manage and support your multivendor environment, here is your chance to ask questions and hear from the  experts.  Please join me for an HP Expert Chat on how to master multivendor IT. This will be a one-hour online interactive session which will take place at 11:00am EST (New York time), on October 4th, 2012.

Why Support In Multi-Vendor Environments Is Hard

Customers acquire hardware and software from multiple vendors and integrate them, often with the assistance of consultants and/or system integrators, into systems that support their business - all the way from phones and PCs to mission critical data center servers.   Multi-vendor support is hard and collaboration is one of the keys to making those complex systems work as intended.  But what is it about these multi-vendor systems that make them more difficult to support?  MrCollaboration lists some of the major reasons he sees – Change, Knowledge, Coopetition and Communication. 

What Could Go Wrong?

Today’s computer systems are marvels of engineering.  What could possibly go wrong?  Plenty.  MrCollaboration reviews the problems that can confront the operation of multi-vendor computer systems concluding that it's a wonder that these systems work as welll as they do.

Who I Am and What I Do at HP (or Why Would You Want to Read a Blog by Jim Evans?)

My name is Jim Evans and I work for HP Services as a global services alliances manager … came to HP via the acquisitions and mergers (Digital/Compaq/HP) … a true techie (computer science/artificial intelligence at MIT and 35 years in the IT industry) … working with Microsoft, Oracle, SAP, Red Hat, Novell, and VMware among others … consulting with HP service product groups … TSANet … work theme of collaboration with other industry vendors in support of mutual customers … (more)

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Jeff James is a Content Marketing Strategy Manager for HP Enterprise, focusing on HP Technology Services. He is the former Editorial Director for the Petri IT Knowledgebase, and also was the Editor-in-Chief of both Windows IT Pro and Microsoft Technet Magazine. Jeff also served as an editorial director at the LEGO Company, and has more than 20 years of experience as an award-winning technology writer, journalist, and digital content producer. Jeff started writing technology articles for AmigaWorld, Computer Gaming World, and other tech publications and websites in the early 1990's.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.