Customers acquire hardware and software from multiple vendors and integrate them, often with the assistance of consultants and/or system integrators, into systems that support their business - all the way from phones and PCs to mission critical data center servers. Multi-vendor support is hard and collaboration is one of the keys to making those complex systems work as intended. But what is it about these multi-vendor systems that make them more difficult to support? MrCollaboration lists some of the major reasons he sees – Change, Knowledge, Coopetition and Communication.
Today’s computer systems are marvels of engineering. What could possibly go wrong? Plenty. MrCollaboration reviews the problems that can confront the operation of multi-vendor computer systems concluding that it's a wonder that these systems work as welll as they do.
My name is Jim Evans and I work for HP Services as a global services alliances manager … came to HP via the acquisitions and mergers (Digital/Compaq/HP) … a true techie (computer science/artificial intelligence at MIT and 35 years in the IT industry) … working with Microsoft, Oracle, SAP, Red Hat, Novell, and VMware among others … consulting with HP service product groups … TSANet … work theme of collaboration with other industry vendors in support of mutual customers … (more)
2:37 AM –The Chief Technology Officer along with other executives have their pagers, cells, and home telephones light up. On the other end of the line is the data center manager. The manager begins to explain, frantically, that the business is offline and there is no ETA on a fix.
Sounds like the making of a good novel, right? Just imagine data integrity, OS’s unable to boot, hundreds if not thousands of Virtual Servers and Desktops impacted by a physical layer outage. Not just a single point of failure – but all redundancy rendered useless due to the failure mode. Data Integrity, servers offline, business unit crippled—to have any one of these issues would yield a bad day; however, having all of them at the same time is indeed a nightmare. As I am sure most of you have heard at one time or another Murphy’s law– What can go wrong, will go wrong—so ask yourself if you need a higher level of support?
Read on, I think you will like this one.
It’s a fact of life for consumers of IT products and services that computer systems with hardware and software from multiple vendors are the norm; single vendor solutions are rare if not almost non-existent. More often than not, customers buy support contracts from each IT vendor that provides a piece of their solution -- and they expect their IT vendors to compete vigorously on the construction of solutions to their problems. For support of those solutions, a frequent approach has been for customers to coordinate their overall support – particularly when there are integration or interoperability issues… (more)