Proactive IT services: What happens when nothing happens?
We hope the first is true.
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Global Program Marketing Manager
- More than 30 years in Sales and Marketing in IT services business. Currently managing global campaigns for Datacenter Care.
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Insight Remote Support Technical Consultant
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I graduated in Software Engineerin
g. Joined HP family five years ago, I deliver Insight Remote Support technical consulting for HP customers, in North America, Canada and Latin America. Assist setting up, installing and configurin g the solution in customers' IT environmen ts. -
HP Master Technologist
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I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers".
Our job is to be the technical lead on major business operationa
l outages with millions of Dollars/Eu ros hanging in the balance. We both have a complete background in architectu ral, Infrastruc ture and applicatio n environmen ts from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB). -
HP Master Technologist
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I am an identical twin. My brother’s name is Chris Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operationa
l outages with millions of Dollars/Eu ros hanging in the balance. We both have a complete background in architectu ral, Infrastruc ture and applicatio n environmen ts from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB). We have always attended the same schools, studied the same material (big surprise, as we are identical twins), and have always worked as a close team and strive to demonstrat e our teaming ability’s to others. We each have more than 11 years experience supporting mission-cr itical enterprise customers on a broad range of technologi es. We’ve both won the HP MVP award multiple times as well as coauthored books, programs, and whitepaper s in our spare time. -
Service Segment Mgr- HP Technology Services
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More than 25 years in the IT industry, managing ITSM, service developmen
t and delivery projects in Technology Services. Specialize d in end2end support for ISV based business solutions. Certified ITIL and project management expert. -
WW TS Comunity Manager
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WW TS Marketing Communications
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Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communicat
ions for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest) -
WW TS Marketing Manager
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I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleade
r for HP Services! I feel that HP has great services, exceptiona l Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned... -
Sr. Technical Consultant
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I have 27 years of system, storage, and networking experience including detailed work with Data Protector (formerly Omniback II) for the past 14 years. My expertise includes StoreOnce deduplicat
ion technology , D2D appliances , performanc e tuning, complex remediatio n, and online backup integratio n with applicatio ns like Oracle and infrastruc ture like VMware. Traveling across the United States and Canada as a Sr. Technical Consultant , I deliver specialize d consulting for a broad variety of HP customers. -
Global Services Alliance Manager
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MrCollabor
ation (aka Jim Evans) is an HP Global Services Alliance Manager. He has worked in the IT industry for more than 30 years, 22 of which were spent with Digital Equipment Corporatio n, Compaq and HP. He works with many third party vendors and partners to develop processes to facilitate excellent support and service for mutual customers. Jim is also HP’s representa tive to the Technical Support Alliance Network (TSANet). -
Custom Services Technical Account Manager
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I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programmin
g Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering. -
TS Web Project Manager
- I've been working in HP since 2007 like IT agent, developer, Web designer and then like Web Project Manager
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WW VP - Competitive Sales, Technology Services
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I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultati
ve selling during my 12 years with Accenture, and I have continued to approach customers in a consultati ve way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differenti ators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastruc ture, Converged Cloud, Big Data – and the associated Service and Support implicatio ns – all such exciting technology trends where our success will hinge upon our ability to differenti ate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry! -
WW Portfolio Manager, HP Education
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Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership developmen
t. During this time Tom has been a consistent champion of “non-tradi tional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulation s, and experienti al learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualiza tion, Cloud, and Converged Infrastruc ture customer training programs. Tom manages the strategic direction and overall performanc e of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunit ies made available by IT advancemen ts in each of these subject areas. Tom and his global teammates utilize best in class instructor s, course content and supporting equipment infrastruc ture to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualiza tion, Cloud, and Converged Infrastruc ture content customers need when and where they need it, anywhere in the world. Tom is based in the Washington , DC suburbs and can be reached at tom.clemen t@hp.com. -
WW TS Social Media Team
