The wonderful experience of Neil Armstrong walking on the moon would never have been possible without the strong involvement and availability of a huge number of experts at NASA. While you certainly won’t need a team of thousands for your HP Moonshot initiative, it’s good to know that you can access the advanced expertise you need.
In his last blog in the series "What Service Customers Care About: The 12 Value Points Framework", Steve King covered the the importance of having suitably skilled personnel available for your services support and the value of a geographically distributed service provider.
Today he discusses points (5) Relationships with OEMs / product certification and (6) Access to spare & replacement parts.
I read with interest the article “how to identify the ideal private cloud technology vendor”. Nice, but missing a key criterion.
In my last blog on the 12 value points framework, I covered the Services Portfolio. Today I’ll review HP’s value points 3 and 4 – the importance of having suitably skilled personnel available for your services support and the value of a geographically distributed service provider. Both are critical to delivering the HP Technology Services Support experience customers expect from HP.
1. Insight into customer’s needs, pain points, and business
2. Service portfolio
3. Availability of suitably skilled personnel
4. Geographic distribution
5. Relationship with OEMs / product certification
6. Access to spare and replacement parts
7. Logistics capabilities
8. Customer account makeup
9. Vendor viability
10. Level of supplier management overhead anticipated
11. Remote monitoring capabilities
When you implement virtualization technology, you make the first step to success. Don’t stop, go ahead with the second step.