Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

HP Lifecycle Event Services: Messy, but in a really, really good way

By Patti Stritzke

 

Companies in the know turn to HP and our Lifecycle Event Services (LES) because they know that whatever they need to get done in the messy, real world of IT, LES will do it. Find out how these "messy" services deliver really neat results. 

DevOps Deep Dive: Infrastructure as code for developer environments

By Nels Dachel, Datacenter Care-Infrastructure Automation CoE Engineer, HP Technology Services

 

So you hired a new developer, gave her a new laptop, and you want her to be productive as soon as possible. In order to get her started with the correct tools installed and her environment properly configured, you send her a link to the team wiki and tell her to follow the instructions. This might work, depending on the complexity of the configuration, the experience of the developer, or her familiarity with the tools. But it’s more likely that there will be a few wrong turns, a few missed steps, and an end state that does not quite match the desired configuration, leading to frustration and lost productivity.


Or perhaps there is a new tool in your tool chain that all of your developers need, and it requires significant reconfiguration? Or maybe a change in the team’s environment is required and you need to ensure that the developer machines are in a consistent state? How do you manage these configuration challenges?

HP Datacenter Care—are we getting the results?

HP VP Ivonne Valdes is results oriented. That's why she's a VP at Hewlett Packard. So when she wanted to know how HP Datacenter Care was doing, she looked beyond the sales numbers to find the results our customers are achieving.

HP Datacenter Care-Infrastructure Automation—benefits at every step of the DevOps journey

HP VP Ivonne Valdes says using HP Datacenter Care-Infrastructure Automation to enable DevOps is an organizational journey.  There are real benefits to be found all along the way.

Your datacenter and HP Technology Services: like steak and red wine

By John Flowers, Worldwide Channel Marketing Manager, HP Technology Services

 

John Flowers.pngHP's John Flowers has been blogging about wine—and HP services. This installment covers some important reds—and some important business and IT challenges.

Search
Showing results for 
Search instead for 
Do you mean 
Follow Us
Featured


About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.