Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

HP Global Partner Conference—it's about you

John Flowers headshot.png

 

By John Flowers, Worldwide Channel Marketing Manager, HP Technology Services 

 

HP's John Flowers says the HP Global Partner Conference is no ordinary event. —It's all about how our partners can grow their businesses helping customers adapt to the New Style of IT. For HP partners, it could be life changing—or at least business changing.

Uses for a left-handed monkey wrench

As Information Technology environments get more complex, it's easy to find you don't have the tools or expertise to handle specialized projects. That's when it's time to call someone who does: HP. Now, this proven expertise is avaialble at a 25% discount. 

A pillow is not enough anymore

John Flowers headshot.png

 

by John Flowers, Worldwide Channel Marketing Manager, HP Technology Services 

 

HP's John Flowers says a good partner is one who doesn't sleep until you do.

 

In this blog, he explains how HP Datacenter Care can cure insomnia for IBM x86 server customers—and reduce costs and complexity at the same time.

Batteries – and just about everything else – included

Without proper preparation, the excitement of getting a new, large-scale IT solution could quickly turn into disappointment. HP's Mark Cambell shows how HP HP Integrated Deployment and Support Services (IDSS) keep that from happening.    

DPTIPS: Data Protector StoreOnce Software Information and Best Practices

Me_Bowtie.jpgHave you had an opportunity to try out the StoreOnce software that is now built in to Data Protector?  You can use your own server and storage to mimic what HP's StoreOnce appliances achieve at a larger scale.  Hosting a StoreOnce catalyst store within Data Protector is often the right fit for branch offices and smaller sites.  Best of all, you can replicate deduplicated data from a software store to an appliance-based hardware store.

 

Even though StoreOnce software offers ease of use, anyone implementing enterprise-class software can benefit from a collection of information and best practices.  I am very excited to publish the contents of a new customer advisory from my HP EMEA colleague Stewart Macleod.  Click the article title above or the "Read Blog Article" link below to read Stewart's impressive document.

 

I have added naught to the main article save for a brief introduction and closing.  A large THANK YOU goes to Stewart for taking the time to assemble the information!

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Social Media Manager- HP Technology Services Marketing
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I've been working in Customer Service for over 20 years. During my career I've provided support services for Languages, Programming Libraries and Operating Systems. During the last 10 years I've provide support for Linux and more recently VMware. My current role is as a Technical Account Manager working in the HP Custom Mission Critical Services Industry Standard Operating Systems team. I provide both reactive and proactive operating system support for proLiant servers and blades. Our services in the Custom teams are built on statement of work contracts for large HP customers who need a customized mission critical support offering.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
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