Technical Support Services Blog - Page 2

For those that have been following my blog posts you have probably noted that I mention certain data gathering tools such as VMware’s vm-support and Red Hat’s sosreport quite a bit. This is because I use these tools frequently in my work.  Today I'm writing briefly about these tools and some other tools for Suse Linux and Windows that are available for gathering information from your servers.

HP has just stepped up the game in the computing capabilities world. They now offer customer the fastest and most efficient integrated management and support experience in the world. The diversified Service Portfolio, which includes services starting at the basic standard warranty to a complete environment solution, allows customers to choose what kind of service they require from four different portfolios. Read more...

All IT departments have a list of vendor support numbers they must call when problems arise. The number of the primary hardware vendor (that’s us) is usually at the top of the list, so unless the problem is obviously a software issue, we get the call. If we determine there’s no problem with the hardware, then the caller goes down the list—OS vendor or virtualization software supplier. With each call you have to start from the beginning. This is time consuming and frustrating.

But no more...

We’ve come a long way since the early days of modem-based reporting tools. Here’s what the next generation of proactive event reporting looks like.

Let's be honest: cloud security is tough. It encompasses pretty much everything in security, and more.

The term "cloud security" is an inadequate description of what’s more aptly described as "all information security now applied to a fully abstract and automated infrastructure with multiple service and delivery models". Cloud security isn't necessarily better or worse than traditional security; it’s both different and the same. Security professionals are challenged to figure out where the new lines are, learn new technologies and their implications, determine which security controls work, which don't, and then determine how they all tie together.