Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

HP Flexible Capacity Wins Frost & Sullivan Leadership Award

We're excited to announce that HP's Flexible Capacity Service has been honored with the 2015 North American Frost & Sullivan (F&S) Award for Customer Value Leadership.

DPTIPS: Default Group Duplicated in GUI Backup Context

DPTIPS_Aug_2015.jpgFebruary was my last DPTIPS article?  Wow, time flies.  Hopefully nobody was worried.  Rumors of my demise have been greatly exaggerated.  On the contrary, business has been booming.  I've been busier than a termite in a sawmill -- out delivering DP and StoreOnce engagements spanning the US and Canada.  So don't worry, I'm A-OK.


Last week at one of those engagements I encountered a unique DP 9.04 GUI artifact.  I don't think it was specific to the version as much as a curious and unintended configuration.  The result was, to say the least, interesting.


Have I piqued your curiosity now?  Good.  There's a reason this part of the page is labeled the "Article Teaser".  The title is a bit of a giveaway, but oh well.  Click on the title above or the Read Blog Article link below to delve into this DP GUI mystery and find out how it was solved.

Labels: Data Protector

You're reinventing IT. We're reinventing IT support.

HP VP Ivonne Valdes says IT needs reinventing to adapt to the new style of business, and IT support needs reinventing to adapt to the new style of IT. There's no one better positioned to do it than HP.

Scarier than Frankenstein, Dracula and the Wolfman combined

By Mike Cronin


Security and privacy are essential to the New Style of Business because it is impossible to be agile, productive,lugosi2.jpg effective, and customer-centric if your environment is compromised and/or out of compliance. Read how HP Foundation Care Data Privacy Services deal with the scariest privacy issues by delivering the capabilities that can help any enterprise manage and protect sensitive data.

When old myths clash with new realities

By Mike Cronin


The dangers of relying on standard warranty alone for IT support are well documented, That's why it makes total sense to rely on simplified support that's flxible enough to meet a range of budget and availability commitments: HP Foundation Care, Danger disarmed. 

Showing results for 
Search instead for 
Do you mean 
Follow Us

About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Jeff James is a Content Marketing Strategy Manager for HP Enterprise, focusing on HP Technology Services. He is the former Editorial Director for the Petri IT Knowledgebase, and also was the Editor-in-Chief of both Windows IT Pro and Microsoft Technet Magazine. Jeff also served as an editorial director at the LEGO Company, and has more than 20 years of experience as an award-winning technology writer, journalist, and digital content producer. Jeff started writing technology articles for AmigaWorld, Computer Gaming World, and other tech publications and websites in the early 1990's.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.