Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

Your datacenter and HP Technology Services: like steak and red wine

By John Flowers, Worldwide Channel Marketing Manager, HP Technology Services


John Flowers.pngHP's John Flowers has been blogging about wine—and HP services. This installment covers some important reds—and some important business and IT challenges.

No gloves, no mask. Experts on the front line.

Changes can cause trauma to your IT environment. At HP Discover 2015 Las Vegas we have a special session that will help you be prepared for emergencies.

Maximizing the business value of IT Support: Must-see sessions at HP Discover

By Don Randall, Worldwide Marketing Manager, HP Technology Services


Don Randall.jpgWith HP Discover coming up (starts June 2 in Las Vegas), it’s startling to look up from my day-to-day work and realize that HP Datacenter Care is growing up! Though it’s only three years old, our most comprehensive support offering is already a big part of the value that HP delivers to customers. I invite you to join us at HP Discover and learn from our experts what our Datacenter Care and our broad portfolio of support services can do for your organization. Here are some sessions you won’t want to miss:

Your data center’s new influencers: Learn how to work with them at HP Discover

By Don Randall, Worldwide Marketing Manager, HP Technology Services


Don Randall.jpgNew influences – and influencers – are shaping the future of your data center.


I was looking through the catalog of sessions and activities around our Datacenter Care offerings for HP Discover in Las Vegas, June 2-4 (and my, there’s a ton of them – I’ll list them out in an upcoming blog). I was struck by this title:


Learn how to make your datacenter attractive to developers and the CFO


This is Scott Weller’s track keynote (Scott’s our SVP and GM for Technology Services Support), and it got me thinking. Why are developers playing such an increasingly important role in the data center? And as for CFOs – well, they haven’t exactly been ignoring IT. But what would make the data center “more attractive” to the finance side of the house?

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.