Technical Support Services Blog
Discover the latest trends in technology, and the technical issues customers are overcoming with the aid of HP Technology Services.

DevOps Deep Dive: When you’re cooking with Chef, don’t sweat the small stuff

By Bik Bajwa, DevOps Engineer, HP Technology Services R&D


The essence of DevOps Engineering is solving complex problems to deliver quality results. We, as engineers, thrive on the opportunity to solve puzzles and create solutions that reflect our engineering capabilities. Creating an efficient algorithm or even setting up a server can bring great satisfaction. But it seldom happens without small, seemingly avoidable obstacles along the way. How many hours have we spent debugging internet connectivity issues – and then realized that the proxy wasn’t set? How much time have we allocated trying to connect to a server, only to realize we were using the wrong address?


To many of us, this may seem like wasted time. I felt that way myself at one point. But eventually I realized this wasn’t the case.

Solutions and Support for the New Style of Business: Join us at HP Discover

The convergence of breakthrough IT architectures and consumer demands for a fluid, glitch-free, high-quality experience is driving the revolutionary paradigm that HP is calling the New Style of Business. Join us at HP Discover, coming up June 2-4 in Las Vegas, to learn how we can help your organization navigate to the New Style of Business and reap the very significant benefits.





Labels: HP Discover

DevOps—more oysters, fewer shells

HP VP Ivonne Valdes says today's businesses need more oysters and fewer shells. And HP Datacenter Care-Infrastructure Automation is helping you get them.        

HP Flexible Capacity: the benefits of the public cloud without the downsides

By Marcello Bullara, Worldwide Director, Flexible Capacity Portfolio, HP Technology Services


Marcello_Bullara.jpgWe’re forever hearing about “The Next Big Thing,” and the discussion usually includes “The Wow Factor.” Well, sometimes some pretty important advances in the data center – Big Things, if you will – fly under the radar screen. I’d argue that HP Flexible Capacity is one such, and that it should be getting a lot more attention from businesses that are looking for the best ways to consume IT resources and provide services. And it has Wow Factor galore.


HP Flexible Capacity offers IT leaders a unique alternative for scaling and managing infrastructure when the business’s needs suddenly shift. It gives you all the benefits of the public cloud, but unlike the cloud, it’s deployed on-premises. You get the advantages of tighter compliance, control and security, not to mention better performance with minimal latency.

Listen, Learn, Discuss, Act: Technology Services Discussion Forums at HP Discover 2015

By Mike Cronin


The Discussion Forums at HP Discover 2015 Las Vegas offer an interactive way of accessing the focused information you need from HP experts. Find out mroe about this year's sessions that cover topics such as Software-Defined Infrastructure, security, storage, infrastructure and asset management, DevOps, and more.

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About the Author(s)
  • I am an identical twin. My brother’s name is Greg Tinker and we have been extremely fortunate working similar careers within HP, known to our HP colleagues and many of our customers as "The Tinkers". Our job is to be the technical lead on major business operational outages with millions of Dollars/Euros hanging in the balance. We both have a complete background in architectural, Infrastructure and application environments from both the proactive and reactive side of HP Enterprise Service (HP ES), and HP Enterprise Business (HP EB).
  • Harry is a thirty-nine year veteran of the IT industry, and the Global Lead for HP’s Professions Program. He lives in Newburyport, Massachusetts, and enjoys spending time with his wife and their extended family of pets, especially his African Grey parrot,Toby.
  • Ivonne Valdes is the WW VP of TS Attach/Datacenter Care Go to Market. She has more than 25 years of IT industry experience. She takes a creative approach to solving problems for HP customers and has the keen ability to link technology to business impact and ROI. Throughout her career, Ivonne has demonstrated great success building rapport across cultures, levels, and functions. Most recently, Ivonne completed the Latino Board Leadership Academy and is an active supporter of the Silicon Valley Hispanic Foundation and My New Red Shoes. In 2014, Ivonne was recognized as one of the TOP 100 most influential Hispanic Professionals in the Information Technology Industry. In her spare time she enjoys traveling, reading, family-time and participating in philanthropic activities.
  • Social Media Manager- HP Technology Services Marketing
  • I have been with HP for 13 years, always in Services - first as a Services Channel Sales rep, then a Channel Services Segment Manager, and now, in WW Technology Services Marketing. These may be my formal job titles, but I'm really a Cheerleader for HP Services! I feel that HP has great services, exceptional Technical Experts and Delivery teams, and so many cool things are going on at HP Services. So, stay tuned...
  • Mr_T? Yes, but in name only. No mohawk or gold chains. In real life I'm Jim Turner, a Master Technologist with HP's Integration and Technical Services team. I leverage my 27 years of system, storage, and networking experience to ensure optimal performance with Data Protector and StoreOnce technologies. Many times the source of a problem is not where it appears to be. A broader view of the landscape and a deeper knowledge of system internals are frequently required, and that's precisely what I deliver.
  • I like to listen as much as I like to talk. Why? My 25+ years in the technology industry has taught me that the key to delivering value to customers is to understand what they value in the first place! I developed this passion for customers and consultative selling during my 12 years with Accenture, and I have continued to approach customers in a consultative way during my 12+ year tenure with HP. I also have a passion for HP given my knowledge of our Product and Service Portfolio and the differentiators we possess that position us as a leader in the areas our customers are telling us they want to go. Converged Infrastructure, Converged Cloud, Big Data – and the associated Service and Support implications – all such exciting technology trends where our success will hinge upon our ability to differentiate ourselves versus others in the areas that matter most to our customers. Right up my alley, and I am proud to be part of the great HP team where I know we have the best solutions in the industry!
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.