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Benchmarking – the foundation for successful transformation

by marie-sophie.masselot on 07-29-2011 02:47 PM - last edited on 07-29-2011 03:03 PM

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by Marie-Sophie Masselot, Solution Consulting Services Marketing Lead and Bill Zimmer, Worldwide Senior Associate, Solution Consulting Services, HP Enterprise Services – CME Industry.

 

Transforming business operations in this industry is complex, and requires CSPs to adopt a clear and strategic path for transformation, enabling business continuity, and keeping sight of desired business outcomes. In fact, McKinsey research shows that about 70 percent of operational transformations programs (OTPs) fail to achieve the desired results, and the results within the telecoms industry are likely even worse.

 

That’s why in our view, Benchmarking provides crucial input to CSPs Executives’ business cases by comparing their business and operational performance to that of its peers and / or competitors. Getting it right enables them to prioritize investments, stimulate transformation, and win in today’s highly competitive marketplace.

 

We think CSPs benefit from this approach to drive productivity and cost improvements. HP SCS Benchmarking help them:

• Accelerate and manage change

• Achieve breakthroughs and innovation

• Set performance targets

• Create a sense of urgency

 

Here follow some examples of our customers transformation results leveraging our Benchmarking capabilities:

 BenchExamples.png

 

HP Solution Consulting Services (SCS) Benchmarking is a new consulting capability fully integrated with the SCS Portfolio, positioned in the SCS Value chain as part of the Strategic and Financial Advisory area.

This capability is based on a recognized methodology to fully integrate benchmarking data into transformation execution.

 BenchMethod.png

 

In addition, HP enhances its benchmarking capabilities through the utilization of industry data from APQC Open Standards Benchmarking and TM Forum Business Metrics.

 

Get direct access to the expanded HP SCS Communications benchmarking point of view  and let us know what you think! Or how did benchmarking already helped you in driving your transformation.

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About the Author
  • Alain Decartes has over three decades experience working in the Telecommunication and IT Sector. Here he has had roles in a variety of sectors including the Value Added Service, Cloud Services and Apps Store market worldwide. He has strong skills in international sales, marketing and business development. Alain is HP Software’s worldwide Industry Solution Marketing Lead for the Communications, Media and Entertainment (CME) industry and sub-segments. In the past, Alain has held senior roles with Unisys, Comverse and Prodata Belgium. He is a popular speaker, moderator or chair at worldwide industry conferences. Alain has been a Board member at the International Association for Enhanced Voice Services. He has also won a number of Industry accolades including The Messaging Industry Association Special Recognition Award. Alain received a Civil Engineer in Telecommunications degree from the Faculté Polytechnique de Mons in Belgium.
  • Sigge Andreasson is Worldwide Solutions Marketing Manager for OSS Transformation, CMS at HP. Sigge has more than 25 years of experience in the telecom and software industries, and has held a number of different positions during his career with HP, spanning telecom engineering, pre-sales and marketing. Sigge holds a Master of Science degree in Electrical Engineering from Chalmers University of Technology, Sweden.
  • Marco has over 15 years’ experience working on strategy and innovation projects for major clients in the Telecom and Media Industries. He helps clients to improve their business performance through the adoption of strategically-driven technology solutions.
  • Marie-Sophie Masselot is bringing her thought leadership in business transformation in the telecom arena, thanks to her latest role as the marketing lead for the HP Solution Consulting Services practice worldwide. She is coming with a technical background as computer sciences engineer, having held different positions from software development through supply chain or sales support in telecom companies.
  • Marie-Paule Odini is a seasoned HP executive, bring over 25 years of telecom experience. She has deep expertise in both the networking and IT environments, bridging voice and data. Marie-Paule is the HP CTO for Europe, responsible for the Communication and Media Solution organization, focused on customer innovation and emerging trends. She leads the technology discussions for M2M, Analytics and Cloud. She seats on ETSI and other standard bodies. She is a frequent industry speaker and editor in professional magazines, blogs on HP Telecom IQ and tweets on CMS twitter account. Marie-Paule’s prior responsibilities include managing HP’s worldwide VoIP program, HP’s wireless LAN program, and HP’s Service Delivery program. Since joining HP in 1987, she has held positions in technical consulting, sales development and marketing in Europe and in the Americas. Those roles have focused on strategic and operational responsibility for Networking, IT and operations. Marie-Paule holds a master’s degree in Electrical Engineering from Utah State University and business education from INSEAD, Paris. Prior to joining HP, Marie-Paule spent five years with France-Telecom/Orange research and development labs, defining architecture and value-added services launch for corporate customers. She also worked with standard bodies and industry forums at that time. She enjoys skiing and outdoors in general.
  • Oded Ringer oversees HP's worldwide offering of Management Services for Telecom operators. Oded brings over 20 years of global experience in the Communications industry at companies like Alcatel-Lucent, TTI-Telecom, Ness-Technologies and Goldman-Sachs in various roles of business, management, strategy and technology
  • Richard Arthur has enjoyed the last two decades of the wild ride that has been the communications industry since deregulation. He is currently leading the Services and Solutions Marketing team in HP’s Communication and Media Solutions business unit. This role embraces transformative telecom solutions including telecom cloud services, outsourcing, solution lifecycle services, OSS/BSS and network platforms. Richard is also managing the CloudSystem Service Provider Program in HP.
  • Grace has initiated and implemented in last decade the first support contracts for large Telecom operators like France Telecom, Vodafone, BT...Today she is in charge of developping support services which are maturing with a shift from reactive break/fix models to more-proactive and enhanced offerings that add business value.