Telecom IQ
Learn about the latest trends and strategy in the communications industry from experts in HP’s Communication & Media Solutions team.

Communications Service Providers: your big data is not only about CDRs


This blog discusses how communications service providers (CSPs) can use Big Data. While CSPs are swimming in call details records, these are not the only source of data that CSPs can use. For example, customer feedback telephone calls, click-stream and social media streams can provide insight into the CSPs products, the likelihood of customer churn and attempts at fraud. 


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About the Author
Alain Decartes has over three decades experience working in the Telecommunication and IT Sector. Here he has had roles in a variety of sect...

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