This week's blog entry is dedicated to the readers who have submitted numerous questions on Vista support of Universal Print Drivers (UPD). First of all, I appreciate the feedback and questions, as it creates a real dialog of issues that I can help resolve for our customers. I enjoy doing that. I want you to have the best possible print experience using HP printers and UPD print drivers for Vista/XP.
Universal Print Drivers are revolutionary from the perspective that our overall vision is that one single driver will support the printing needs of most LaserJet. We are building the realization of that vision one step at a time.
Amy Evans, who is our software product manager for UPD, answers some new questions that I have been getting. You can go here for a complete list of my Vista/UPD blog.
"Vista drivers - in both 32 bit and 64 bit - are available for most HP LaserJets. Readers can check this web site for an updated list of supported printers- it provides a comprehensive support matrix for Vista on HP LaserJets and Color LaserJets.
In addition, the Vista Universal Print Drivers are also available for download in both 32 bit and 64 bit format. HP enjoys a very close relationship with Microsoft and thus had these drivers available several months ago.
Please note that some software issues, which have affected hp.com on and off since July, have caused end users to experience problems downloading drivers. The most typical error is "0 byte file". Should this occur, customers should email the web support team via this URL.
Questions have been posted regarding the Universal Print Driver and what products it supports. The Universal Print Driver does not support HP’s host based devices. Because these devices use a very different technology for printing, there is no plan to make the Universal Print Driver available for them.
The UPD does support an amazing list of legacy products back to the LaserJet 4000. We keep a list of supported devices on the UPD web page “Specifications” tab. It is updated with every new device release so it can be used as a reference by our customers when evaluating the UPD."