The Next Big Thing
Posts about next generation technologies and their effect on business.

A services framework for a one-stop experience

The core capabilities of IT organizations for the future definitely require the ability to manage 3rd parties effectively as well as the ability to deploy services seamlessly and securely. Tools and techniques are needed to enable this more dynamic environment.

 

For many organizations the Lines of Business have become frustrated with their ability to get what they need quickly and took matters into their own hands building up a layer of shadow IT (shadow IT can become a significant portion of the IT spend).

 

I try not to post too much on HP specific tools, except when it seems they are not getting the visibility they need – it was talked about back in December, but now it’s real.

 

HP Propel free catalog service is focused on helping deliver IT services. It was released today. Propel was announced on December 3rd 2013 and presented at HP Discover in Barcelona and in the web event on January 8 of this year.

 

HP Propel is the new services framework that delivers a modern portal, a service catalog, knowledge management, news feeds, and an open service exchange. It provides a unified experience to enterprise users, facilitating self-service support with aggregated catalog strategy and friendly request handling through integrated fulfilment engines. HP offers Propel as a free and as a premium service.

The key features of HP Propel free include:

  • Single portal as the one-stop shop for all IT services, from the latest IT news, shopping from a standard service catalog, or searching for the latest knowledge articles curated by HP.  Accessible from the web or mobile device, Propel is available in English, French and German.
  • Standard catalog with 100 of the most common IT services, fulfilled through email requests to IT’s existing back-end fulfillment engines.
  • Knowledge base with immediate access to 500 knowledge articles from HP IT, applicable to any user and IT organization.
  • IT News to keep end users informed and up-to-date. You can load your own RSS feeds to share your latest IT service information with web and mobile users.

 

Key benefits for customers using HP Propel free:

  • Quick startup of the Propel free service.
  • No upfront investment and operations.
  • Accelerated time-to-value in delivering your IT services, while continuing to use all existing service management products, for example HP or third party products.

Customers who wish to move to a more robust, premium service can design their own customized solution.

 

Take a look at the capabilities yourself, just register for Propel free.

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About the Author
About the Author(s)
  • Steve Simske is an HP Fellow and Director in the Printing and Content Delivery Lab in Hewlett-Packard Labs, and is the Director and Chief Technologist for the HP Labs Security Printing and Imaging program.
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