The Next Big Thing
Posts about next generation technologies and their effect on business.

Approaching UCC and mobility

working together.GIFI was just in conversation with an individual about what should be the common concerns about organizations implementing Unified Communications and mobility.

 

The first thing I thought of is that these are both really environmental concerns for the individual and the organization. They are not really about technologies, although technologies definitely help address the requirements when they are identified. It is really the business requirements driving this forward though to make decisions faster or better. It can be about costs, but that misses the real opportunity.

 

So our discussion moved to who should be involved when addressing these areas. My first thought was to the business people who have problems that need to be solved. Then the enterprise architects who understand the current environment at a macro level and how the current business needs are addressed. And then the technical individuals who understand the capabilities of the new technologies. These people have to be flexible enough to think about the abundance of capabilities that are provided and how they address the shifting needs of the business. Who else should be involved?

 

When you think about these technologies and what they do… for most of mankind’s existence, we were only able to communicate with those we could physically meet and interact. Writing and printing allowed us to move on and share ideas across space and time, but only in one direction. Then first with the telegraph and then with the telephone we enabled bi-directional communications in real time. For about the last decade, we’ve had mobile and UCC and are still learning what we can do with their capabilities. We’re communicating now not just with people but with machines that have capabilities as well. We’re putting ‘smarts’ in more and more products and so our ability to act remotely and repeatedly is increasing.

 

UCC and mobile have a significant role to play but only when we start thinking of them less as a technology and more as a lever for greater business value generation.

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