Lately I’ve been in a number of discussions about processes and automation. When you look at traditional ERP/CRM systems, they have already automated the processes and it is up to you to figure out how to run your business within them.
As we develop more sophisticated systems that can begin to recognize patterns of behavior, new software solutions that adapt to changing needs are possible. One area of this effort is adaptive case management.
“Adaptive Case Management (ACM) is information technology that exposes structured and unstructured business information (business data and content) and allows structured (business) and unstructured (social) organizations to execute work (routine and emergent processes) in a secure but transparent manner.”
I usually talk about standards as allowing us to focus our innovation. In the case of processes though I have to ask: Is the future less about standard ways of doing things and more about adaptive approaches that adjust dynamically to the needs of the day? I think it is.