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BPO shifts in the “New Normal”

Charlie Bess| January 24, 2011 - last edited January 26, 2011
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Steve Ditto recently put out a post about Business Process Outsourcing and its strategic value titled: BPO As A Strategic Imperative. He mentioned a few key issues for BPO:

  • Technology – the increased blurring of distinctions between outsourcing and BPO activities as the industry adopts cloud techniques.
  • BRIC – This is about breaking into these markets, not using resources from them.
  • Value Creation – supplier and consumer value
  • Holistic Solutions – BPO by its nature is holistic within its context. What affect is there on the fragmented relationships some organizations are used to managing?

It sounds like he’ll have more detailed posts in these key issue areas and a few more I assume. Some areas I can think of are: extended relationship management, integration/customization.

Tags: Business process outsourcing| Cloud| Context| integration| Outsourcing View All (5)
Labels: Business Process Outsourcing| cloud| Context| integration| Outsourcing
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About the Author
  • Steve Simske is an HP Fellow and Director in the Printing and Content Delivery Lab in Hewlett-Packard Labs, and is the Director and Chief Technologist for the HP Labs Security Printing and Imaging program.
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