I was in a discussion this morning where an individual was talking about Business Process as a Service (BPaaS) and its role in organizations adopting cloud. I had to stop the meeting and ask: “Aren’t you really talking about Business Process Outsourcing (BPO)?”
A bit of dancing went on about the “as a service” model… and how it is different, but when we dug into the differences, they began to evaporate.
BPO has been around for decades and has always been multi-tenant, pay by the drink and most of the o... Sure you don’t normally buy it using a charge card, but it is very flexible. It seems to be that those that use BPaaS are essentially “cloud washing” a concept that has been well understood and adding value for q.... What do you think? Is it really different??