I was reading a blog post the other day titled: Service Instability Underscores Serious Cloud Issues – and the Need for Better SLAs that focused on the unfortunate series of highly visible cloud outages recently. It asks the question “Are cloud providers doing enough to address the underlying issues and reassure enterprises?”
I couldn’t agree more with the concerns expressed. These outages are causing the market movement to cloud to be questioned? HP believes that Choice, Confidence and Consistency are key to overcoming these concerns, by increasing the consumer’s options.
The one point that was overlooked in the post is that a service consumer has responsibilities as well, since there are ways to fail over to other services. The additional work is necessary, if the service being performed is mission critical. It needs to be architected effectively.
No one is shocked that their car has a spare tire. Having a spare doesn’t mean we lost faith in tire companies or the product they produce. It means that if we have a tire problem and are forced to sit on the side of the road, we don’t want to do it for very long. Why would we think that computing services would be any different?