Mobile computing is something that has been discussed for at least a decade in most organizations. It really isn’t all that new, but it is a global phenomenon where the capabilities and the expectations are expanding. We have ever increasing performance and a wider range of device possibilities. The issues of BYOD are being understood as both a productivity tool and a intrusion vector.
But there are some bigger issues that I don’t see most organizations internalizing. As we see the mobile device becoming the “wallet” of tomorrow, are the financial systems of the enterprise keeping up with the market shift that is well underway. Sure you may only be able to get gas or coffee with your NFC device today, but are there new ways it can be used within the enterprise in the future. Say for one of the security factors for your multi-factor authentication approach? It is becoming common for Google, Android to use the phone for additional security.
As these capabilities are rolled out, people will control these devices at least as well as the passwords and badges used today – after all, the device will have their financial information as well as their personal identity.
Are the social systems of the enterprise ready for the shift to mobile? We are on the brink of a revolution that promises to boost productivity by expanding functionality on-the-run. Are the enterprise systems going with a “mobile first” approach? If not, when will they??
Are your unified communications plans embracing mobile solutions, or are they viewed as competing or even an afterthought? The mobile device is both the contact point and the computing platform that people will have with them all the time. Think of it that way…
How can you use the camera, GPS… information to make the employee’s life easier and the information more accurate? Can you even move to a negative response time for certain types of events, since you know what will be needed in that situation? For example, if it is clear that I am not where I should be to handle a situation, can someone else be notified or at least an automatic response stating that I am on the road and will not be on-time. At the time I have this post scheduled to go out, I am going to be in the air somewhere between Dallas and DC. The enterprise knows my schedule as well as a great deal of contextual infromation that it should be able to use -- if I allow it.