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How should an organization measure progress in cloud adoption?

by on 12-10-2009 10:01 PM

I was recently asked how an organization adopting cloud should measure progress and thought back to the days when I was working with balanced scorecarding. There is a need for both leading and lagging indicators of performance.  Here were my initial thoughts; I'd love to hear other perspectives.



  • Provisioning time (down, leading)

  • Service reuse  (up, lagging)

  • Utilization (hardware, storage...)  (up, lagging)

  • Uptime/hour  (down, lagging)

  • In house personnel dedicated to operations support (down, lagging)

  • Business value generated per effort hour (up, lagging)

  • Business value generated per watt consumed (up, lagging)

  • % of IT budget dedicated to fixed costs and maintenance  (down, lagging)


Clearly, I need some more leading indicators. I haven't even started to think about aligning them to the 4 perspectives of metrics for a balanced scorecard.

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by on 12-11-2009 07:36 AM
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I should have mentioned that the items in parenthesis are  first "the good trend" and if it was a leading or lagging indicator.  

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