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How should an organization measure progress in cloud adoption?

I was recently asked how an organization adopting cloud should measure progress and thought back to the days when I was working with balanced scorecarding. There is a need for both leading and lagging indicators of performance.  Here were my initial thoughts; I'd love to hear other perspectives. (I've included my perspective on a positive trend as well as if it is a leading or lagging indicator of performance.)



    • Provisioning time (down, leading)
    • Service reuse  (up, lagging)
    • Utilization (hardware, storage...)  (up, lagging)
    • Uptime/hour  (down, lagging)
    • In house personnel dedicated to operations support (down, lagging)
    • Business value generated per effort hour (up, lagging)
    • Business value generated per watt consumed (up, lagging)
    • % of IT budget dedicated to fixed costs and maintenance  (down, lagging)

 

Clearly, I need some more leading indicators. I haven't even started to think about aligning them to the 4 perspectives of metrics for a balanced scorecard.

Comments
| ‎12-11-2009 07:36 AM

I should have mentioned that the items in parenthesis are  first "the good trend" and if it was a leading or lagging indicator.  

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