The Next Big Thing
Posts about next generation technologies and their effect on business.

Is Bring Your Own Service the Future?

BYOS.pngI was talking with someone about the problems facing the CIOs of the future. With all the emphasis on consumerization and more recently Bring Your Own Device (BYOD) in IT, the enterprise environment of the future could easily turn into a Bring Your Own Service (BYOS) to work (naturally when I did a Google search someone had already coined BYOS).

 

I mentioned a few weeks ago that a technical leader for large global services organization said that all applications will be pulled together by end users in the future – I hope he was just exaggerating by the way. He clearly sees this BYOS world as something he is planning on. His thinking though was still limited to IT.

 

If we even get close to this kind of environment where users create tools and relationships, then leave the organization (or even move on within the organization) and expect others to support what they built (we’ve seen before with Excel and Microsoft Access – both extremely useful tools), the IT team could easily end up being forced to support something that was done off the cuff by amateurs and then evolved into a mission critical tool. Can this happen with other parts of the business as well?

 

It the past I would have said that it was an enterprise governance issue. Now I wonder if it is more of an architecture issue. Can we architect flexibility into the system so that it is easier to develop, monitor and more importantly maintain these kinds of systems?  I doubt that anything that smacks of a peer review will be supported by the user community.

 

As IT organizations look to a future of greater service orientation, they should look for service orientation of the enterprise as a whole on not just IT. IT has cloud and SaaS as examples from its domain but service orientation techniques can be broadened to other parts of the business. In the future we may not be talking about IT devices or bringing LinkedIn information services into the enterprise but other non-core services like manufacturing, distribution, HR… depending on the organization. 

 

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