The Next Big Thing
Posts about next generation technologies and their effect on business.

Strategic trends in the IT services space

trends.pngI was in a discussion yesterday that touched on the trends in the IT services space. The biggest trends are thoroughly discussed in the trade press, but I had a slightly different and hopefully more strategic perspective to share.


  1. In 2011 and 2012 there has been a great deal of discussion about the movement of work from on-site to cloud based off-premise. Most organizations have at least stuck their toe in this space, it seems to have moved out of the early-adopter area, at least from a pilot project perspective. A closely related trend is the move away from human centric processes to human augmented processes where automation plays a key role. IaaS is the leading example of an automated business process that just happens to be IT based – all business processes are headed to this model. I was talking with a marketing person just the other day about the fact that automation is the new off-shore.
  2. Also in 2011 and 2012 there has been lots of press on social and mobile with a focus on providing a 3rd platform for the deployment of business systems. That perspective was fine for the turn of this century, but today the trend would be more accurately portrayed as an Nth platform model. Tablets (for example) where not popular just a few years ago, even though they had been around for o... The whole view of BYOD movement is oriented around out shift in focus on the data and its access, not the devices. The business access platform may be a game console or some other device beyond the phone or PC, yet organizations need to be able to ensure information security
  3. The whole industry is shifting back to its roots of a more industry expertise centered value generation approach, requiring deep expertise in a number of industries. Related to this shift is the fact that service platform delivery is as much about behavior as it is about the platforms themselves. That is why ‘gamification’ or metrics-based behavior modification is going to be of increasing importance -- it is applicable to all aspects of services.
  4. The custom solutions delivered in a standard way will become a core service provider capability. We’ve seen this in the cloud computing space but much more of the market will become IP asset-based, where a core piece of software/service (possibly including human assets and skills) forms part of a standardized offering. Of course there will always be the issue that one organization’s commodity is another organization’s reason for existence. Those that have the skills and the IP to make it easy to buy will still be able to differentiate.  

Do you think there are trends that I am missing? If so, what are they and why? Is there anything you should do about it?

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