This week I was at the MIT Sloan CIO symposium. In one of the panels there was a discussion about how the CIO can help make an organization global. I’ll paraphrase what I got out of it:
Being global means being local in a standard way.
The old model of being global meant applying the same processes… everywhere, that is now passé.
Every customer knows they are special. They need to be treated that way. For an organization to be global it needs to recognize that fact -- yet be cost effective and flexible.
The employees of the untethered, aggregated, ecosystem we call an enterprise today are important and they need to be recognized as special, as well. Leaders need to bridge relationships and resources across boundaries in innovative ways and then have the capability to share what they’ve learned so the entire organization can take advantage of it.