The Next Big Thing
Posts about next generation technologies and their effect on business.

Why is the service research agenda important?

decisions.pngI continue to think about the characteristics that will make up jobs of the future and the kind of services research the NSF needs to define – and why??

 

During our discussions last week, we talked about measures of quality and risk for services, but primarily from the service provider and sometimes from the service consumer’s perspective. What about for an outside entity, like the government? They have expectations of services as well. If the government doesn’t define and encourage new jobs for its constituents, the tax base erodes and power is lost. If enough power is lost than a revolution takes place by people who will redefine the power base and power structure.

 

That is why the service research agenda is so fundamentally important. As the economy moves to be ever more service-oriented, we need to understand and shape what will be needed for stability. Not just of the services themselves but for the ecosystem that the services depend upon.

 

The context recognition that is the foundation for automation of knowledge work actually requires stability to function. If the system is chaotic, context becomes very rare. Having a viable research agenda is not nearly as altruistic as it first seems.

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