The Next Big Thing
Posts about next generation technologies and their effect on business.

The use of experience and an organizational error culture

 

opps.pngI recently came across a blog on the error culture of organizations. It was focused on: when it comes to learning from errors, it is how an organization behaves that is important.

 

“…when errors do occur, they aren’t swept under the rug. Instead, they’re treated as valuable learning opportunities that help companies avoid the repetition of similar mistakes in the future.”

 

With all the new technology around us and new business trends the old adage that “if you are making mistakes you’re not learning” in more relevant than ever.

 

On the other hand, we need to benefit from those previous errors. I see lots of discussions about ITIL and ITSM and their role in helping organizations deliver more reliable services. These are not just academic exercises, the learnings (of the users, operations…) need to be reinvested in improved practices, even in these very dynamic new models.

 

All too often, the new flexible techniques view basic operational approaches as constraining or even unnecessary. It makes me ask people how they will understand the ‘normal’ operations of the system and be able to see a pattern where intervention is needed. One thing is clear, you don’t want to learn how to fire a gun in the middle of a firefight. Similarly, you don’t want to diagnose a system for the first time when it is going (or has gone) down. Experience is needed to help talk people through this process, since it is rarely taught and needs to be felt.

 

AI and the CxO

AI.pngA while back I posted on cognitive computing and its implications on middle management. McKinsey recently put out a post on what may happen when Artificial intelligence meets the C-suite.

 

It doesn’t say that those in CxO roles will be replaced, but:

“As machine learning progresses at a rapid pace, top executives will be called on to create the innovative new organizational forms needed to crowdsource the far-flung human talent that’s coming online around the globe. Those executives will have to emphasize their creative abilities, their leadership skills, and their strategic thinking.”

 

These new structures will be critical, since cognitive computing techniques are not good at creative tasks, so the rewards for creative thinking (wherever they may be found) will increase as the more mundane tasks are automated.

 

The article talks about how difficult it is for people to understand exponential growth – it starts out gradually and then suddenly – it’s here. The interview with Andrew McAfee and Erik Brynjolfsson goes through a number of scenarios (taking place today) and what it might mean for the future of organizational executives and the difficult changes that will be required that will likely be undermined by the bias and selection process that got those leaders to that level.

New retail e-zine

 

retail e-zine.jpgHP Enterprise Services continues to create e-zines on a number of industries like banking, automotive, … We just released a new e-zine focused on consumer/retail. The topics being covered are:

  • The future of consumer industries: agility in a fast-paced world
  • Grow globally and profitably in a consumer-centric world
  • Coca-Cola® gets personal with HP Indigo digital technology
  • Increase speed, productivity and agility through transformation
  • Mary Kay successfully builds a mobility platform in China
  • Create, manage, and expand thriving brand categories
  • Avon Cycles Ltd. improves supplier management with SAP HANA
  • Regulatory compliance and overcoming risks
  • Brady Corporation helps stop the spread of counterfeit products

Also included is a 'meet the experts' (Lawrence Guevel, Tony Galli, Michael Donovan) to provide a little context for some of those focused on this space.

 

Podcast discussing the implications of the Internet of Things

Internet of things.pngRecently, James Haight of Blue Hill Research interviewed me for a podcast discussing the Internet of Things.  We covered a wide range of topics like the future enabled by IoT, business and societal impacts of IoT, just to name a few.

 

We covered quite a bit of territory during the 30 interview – I must have been in a caffeine induced state, since I did chatter on pretty rapidly.

 

Hopefully you’ll get as much out of it as I had fun doing the podcast.

Tags: future| IoT| Trends| Vision
Labels: Future| IoT| Trends| Vision

Another Internet of Things Example of Something We Didn’t Know We Needed…

coffee.gifIEEE Spectrum had a post earlier this month about the Vessyl, a drinking cup with enough sensing to recognize the contents (at the molecular level). Sure it is expensive right now, but in technology it has only one way its price can go – down.

 

It is an example of the ideas discussed previously about what you can do when your IoT environment knows both the context of what is happening and your desires. For some people, it may seem like a bad thing to be told they are drinking too much caffeine or sugar, for others (with high blood pressure or diabetes) it can be an important part of sticking to their plan.

 

We are in a world of an ever increasing number of choices that can help us do what we want. The possibilities opening up around us, if we want to look for them. Cups are just the start...

Labels: Context| Future| IEEE| IoT| Sensing
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About the Author(s)
  • Steve Simske is an HP Fellow and Director in the Printing and Content Delivery Lab in Hewlett-Packard Labs, and is the Director and Chief Technologist for the HP Labs Security Printing and Imaging program.
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