The Next Big Thing
Posts about next generation technologies and their effect on business.

Service centric innovation – does it require a change in thinking?

 

SaaS.pngI was just in a stimulating discussion with a co-worker preparing to be part of a panel (that ISSIP is hosting) and looking at the question:

“Most product companies are making a shift from product-centric business models to more service-centric business models?  How does this impact your innovation ecosystem and how can entrepreneurs leverage this trend?”

 

This question seems to be based on the foundation that companies that may be product centric don’t understand services. I don’t actually see this as true. Almost all companies get a significant amount of value from service activities and innovation, even if it is just servicing and maintaining their products. The day of throwing the product out the door and checking the transaction complete are over.

 

In fact the whole IoT phenomenon is based on adding services to devices, whether it is your TV now being able to download content or your thermostat managing temperature based on how the environment around it is being used – these are all services – and IoT will have significant implications.

 

Now I do think there is a fundamental question about how much the context and culture of the companies has changed and if a company’s (or IT’s) approach to innovation has shifting. Since almost everyone lives in a consumer-oriented lifestyle, service innovation has been creeping into our thoughts and expectations for a very long time.

 

We have all this talk about digital natives and digital companies maybe that is all misplaced and we should be looking at it from a services impact and futures perspective. It is not that companies are becoming digital – it is that they are being more services oriented and in the process, hunger for greater information and action.

 

Morse code and wearables?

watch.pngWhen looking at the capability of the wearables, and thinking about new interface possibilities of haptic interface on the wrist. It makes me wonder if there could be a resurgence of Morse code.

 

If short text messages can be reliably provided via vibrations that no one else can sense in the room (and they can’t tell you’re getting the information) – what are the possibilities?

 

An interface can be done with either left/right side vibration or traditional short or long ‘tone’ techniques.

 

I doubt that the market would be large, but there probably is one for this proven mechanism to send a short message.

Labels: IoT| User Interface

The multi-dimensional value of IoT

dimensions.pngThe value and inevitable nature of the Internet of Things can be hard to quantify.

 

It has value in the vertical dimension based on what it can do for a particular industry. For example being able to understand the materials on hand, the machine capability and performance and the product location all can fit together to provide much greater insight. This is one of the reasons the manufacturing industry was an early adopter of IoT techniques.

 

From a breadth perspective, we’re seeing more devices with connectivity as well as more wearables and other ways to communicate. I can easily see a day where my oven reminds me of a meals status much more effectively than the kitchen timer. Or even the act of entering the garage can get dinner started because that’s what would be next on my agenda. Essentially it leads to a much broader range of devices working in collaboration to meet my needs.

 

In a depth sense, various devices that are doing their own thing, for their own reasons can provide a much greater contextual depth of understanding that any single view could provide. This is where the contextual understanding that is derived from multiple pieces of information comes into play.

 

I am sure there are more dimensions beyond these three… What are they for you?

 

Will the Internet of Things turn all CEOs into CIOs?

 

CEO.pngSince the CIO's role is focused on generating business value out of information securely and reliably, and now an ever increasing percentage of our enterprise environment will be collaborating in that goal – the CEO’s dependence and need to manage the use of information will increase.

 

IoT means sensitive information, can be derived leading to information about enterprise operation details and personal data crossing from secure networks to devices and third party services. The risk and the benefit are far different than what traditional CIOs have had to address. The CEO will need to understand (at least at some level) the rapidly changing world of security and information consumption and the implications of IoT – even if it is just to make sure that the delegated business and IT responsibilities are being addressed effectively.

 

Some view that IoT hype has peaked. If that is the case, it would only be because organizations have internalized the change, but I doubt that. I think we have a long way to go before the possibilities are even well understood, let alone embraced and incorporated to generate value outside the initial deployment silos.

Leaders need to ask two questions:

  • So what? – find out the perspective of business value for the effort
  • Is that all? – see if the teams are thinking broadly enough about where and how the information can be used. There seems to be a great deal of potential being left on the table.

 

Podcast discussing the implications of the Internet of Things

Internet of things.pngRecently, James Haight of Blue Hill Research interviewed me for a podcast discussing the Internet of Things.  We covered a wide range of topics like the future enabled by IoT, business and societal impacts of IoT, just to name a few.

 

We covered quite a bit of territory during the 30 interview – I must have been in a caffeine induced state, since I did chatter on pretty rapidly.

 

Hopefully you’ll get as much out of it as I had fun doing the podcast.

Tags: future| IoT| Trends| Vision
Labels: Future| IoT| Trends| Vision
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About the Author(s)
  • Steve Simske is an HP Fellow and Director in the Printing and Content Delivery Lab in Hewlett-Packard Labs, and is the Director and Chief Technologist for the HP Labs Security Printing and Imaging program.
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The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation