The Next Big Thing
Posts about next generation technologies and their effect on business.

Speaking at the Winter MPICT conference

education2.pngNext Tuesday January 7th, I’ll be doing the Tuesday keynote at the Winter Educator Conference in San Francisco - agenda.

 

The MPICT conference runs January 6-7, 2014 and the event is co-produced by NSF ATE Centers: BATEC, National Convergence Technology Center, Cyberwatch, CSSIA and CyberWatch West.

 

I participated in a similar meeting in Dallas back in November. This time I’ll be speaking about a topic directly in line with this blog – the intersection of business & technology trends and the new value possibilities.

 

I'll post the presentation out on SlideShare and place a comment here once I finish it.

ISSIP and focusing on skills for the future of services

T-shaped.jpgAbout a year ago I posted about the birth of an organization focused exclusively on service innovation ISSIP. This group has continued to create new content related to services. This past week a number of us from ISSIP were at a meeting in Arizona where we were discussing the traits of service professionals in the future at the Compete through Service Symposium.

 

Before this conference, Lou Freund and Jim Spohrer (from the Education SIG) led an effort to assist workshop attendees in understanding an individual’s depth and breadth (t-shaped) of capabilities as documented in their résumé. I found their approach interesting and grounded in a way that allowed people to think about current capabilities and how they was presented to others. Does the résumé really convey what you think are important?

 

The next step is likely to be able to identify gaps and define a plan and metrics for further improvement.

 

Since membership to ISSIP is free at this point and the information from the workshop should be available on the organizations GoogleDrive.

Is middle-management on the cusp of decline?

automation2.pngI saw this article Technology will make businesses more 'human'. It describes a perspective on how organizations can use technology to buy-in to corporate objectives (gamification has a role to play here). The article also discusses the side-effect forcing organizations to become even more flat and enabled (likely through automation driving out levels of knowledge workers -- currently part of middle-management). This frees up employees to focus on leadership and corporate goals where their creativity is needed rather than well understood operational tasks.

 

For those that are affected by this shift in how employees generate value, it reminded me of a post I wrote on letting go of preconceptions, at the time EDS was purchased by HP. All will need to develop new skills and understand new ways of working (probably using new techniques).

 

So agility will need to be a core competency, rather than the rote skills that are generally used in training. Roles like the CIO will need to shift.

Happy Birthday to the Moving Assembly Line

Captain James T. Kirk said "Genius doesn't work on an assembly line basis. You can't simply say, 'Today I will be brilliant.'"  and this dichotomy is at the heart of the evolution of businesses.

New ‘California Center for Service Science’

In September 2013, the University of California will establish a new California Center for Service Science (CCSS):

“a virtual, cross-campus organization aimed at advancing the frontier of service research and education.”

 

The Center will be led by Paul Maglio, a Professor of Technology Management and Cognitive and Information Sciences at the University of California, Merced and will be launched at the inaugural Service Science Summit on September 13, 2013, at UCSD’s Rady School of Management.

 

“Although the service sector accounts for about 80 percent of the jobs and GDP in California, there is currently no organized center for education and research on service at UC or in California more broadly. The mission of the new California Center for Service Science is to advance the frontier of service science research and education, and to emerge as an engine of skill, innovation, and job growth for the state and the nation.”

 

Many of the folks from the International Society for Service Innovation Professionals (ISSIP) will be involved. Although that organization is global, it is California based.

 

As organizations move to provide more services to the marketplace, service science advances are an area almost every business needs to be aware.

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About the Author(s)
  • Steve Simske is an HP Fellow and Director in the Printing and Content Delivery Lab in Hewlett-Packard Labs, and is the Director and Chief Technologist for the HP Labs Security Printing and Imaging program.
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