The Next Big Thing
Posts about next generation technologies and their effect on business.

Outsourced causes thoughts about technology and culture

603i0C09A7843E209AE0Fair warning...this post is a bit longer than most for me. 

 

I was reading Aubrey Daniel’s blog the other day where he was discussing the new sitcom Outsourced and the challenge of managing people in different cultures/globally. I called him up and we talked about the intersection of technology, culture, behavior and globalization.

Forces impacting the outsource and service industries

compass.pngGartner just released their top 10 forces to impact outsourcing and IT services industry. I was a bit worried they may have something here that I hadn’t covered before, but after looking at the list it appears that I’d done my part (even if some of the posts are a few years old):

 

  • Hyperdigitization – the concept that products are moving from atoms to bits. Everywhere today there are approaches to disassociate delivery with consumption. There are numerous examples to the point where we do not even recognize it is going on. The MP3 file or the ebook, the 3D CAD file from the manufacturing (via 3D printing) or even the people from the meeting.
  • The Cloud – I’ve said too much about Cloud already - it’s crested the peak of elevated expectations and how people are making it work.
  • Value Chain – The effect of this is that many IT organizations are becoming more service management organizations than providing services on their own. This shift in skill set has yet to be understood by many in such a way that they can reduce their management overhead over time.
  • HyperVerticalization – I had a bit of trouble with this one, but it seemed that Gartner was talking about Business Process Outsourcing -- the purchase of systems, services, process and personnel that specialize in a particular vertical segment. This has been going on for a very long time, but now it is being applied to more industries and segments.

 

I was happy to see that there was nothing here that I haven’t covered, but having them all in one list makes me start to think of implications and behaviors. That might have to wait for the end of the year predictions post though.

What do you think is missing??

 

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About the Author(s)
  • Steve Simske is an HP Fellow and Director in the Printing and Content Delivery Lab in Hewlett-Packard Labs, and is the Director and Chief Technologist for the HP Labs Security Printing and Imaging program.
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