The Next Big Thing
Posts about next generation technologies and their effect on business.

Bring Your Own Service – two years later…

BYOS.pngA couple of years ago I wrote about how bring your own service was part of the future we’ll need to understand. I just saw that Gartner put out a release saying that personal cloud will replace the personal computer as the center of user’s lives by 2014.

 

We’ve probably all seen how the specifics of the device are less important for the people (let alone organization) to worry about. A good example of this trend I came across recently is Aereo.

 

I was looking at Aereo as part of my personal cloud, enabling me to capture television broadcasts and watch them on almost every device (except it still didn’t work with my Xbox One) as long as I am within the stations coverage area. This kind of a centrally available approach to a leveraged TV service is likely to be disruptive.

 

The diversity of services being offered is expanding and based on the meeting I attended last week with the NSF talking about service innovation research, there are a number of industries that are going to be disrupted by this more service-oriented view of the world. Questions remain though about the risks and quality expectations as well as how to communicate the changes to all the affected parties.

Service Innovation Workshop with NSF

SaaS.pngJust finished up a very interesting couple of days at a workshop to develop a research agenda for service innovation. The objective was to define a roadmap for future service innovation research and education for the NSF as well as academic and industry partners.

 

This was a very diverse group of about 60 people that broke into working groups to look at service innovation from a number of angles. One thing that almost all the groups appeared to rally around was the thought that the service modeling techniques currently in use (and simulations) are not up to the task of bringing diverse groups to a consensus and (more importantly) action.

 

We tried to avoid the typical trap of spending the entire meeting defining ‘service innovation’ and instead focus on areas where NSF funded research would do the most good (e.g., automation, incorporating knowledge into service system design, skill definition and education for next-generation service innovation) -- generating value.

 

There was one area where I had a bit of concern: the goal of human-centered service systems. I don’t have too much of a problem where the humans determine the value and consume the result (focusing attention on the unique), but if humans are on the critical path of executing the service, there had better be a good reason since I still view that human attention is going to be scarce.

 

We did get into an interesting discussion of if it is attention or understanding intention that is scarce?!?

 

There was also an interesting idea coming from the DIY space that if you can be a consumer in the future you can be a producer in the future. We’re not there yet, but it does show the level of disruption that might need to be embraced.

 

One great outcome for me was the opportunity to meet a number of like-minded people who have problems where I and others at HP can help address.

Scarcity, abundance and innovation

 

empty.pngRecently, someone pointed out a video from McKinsey that is talking about how Technological advances can not only improve resource productivity dramatically but also spark the next industrial revolution. I had to laugh a bit since this concept is something that we’ve talked about since the very first blog post (almost 10 years ago) and for our strategy work years before. The abundance of IT can drive innovation in almost any industry.

 

Understanding the interaction between scarcity and abundance is an important part of any enterprise strategy effort. If an innovation can’t be understood from its effects, it probably can’t be used for that particular organization. Just being new, interesting or exciting isn’t enough. Adoption can’t be assumed but needs to be built in the mind of those who should adopt (and adapt).

 

In some situations like the service space that has been traditionally built on access to people and process, the ability to remove people through automation can shake the foundation of how an organization approaches the market. The same could be said about the concept of middle management. Once you shift your view to the default perspective of “Prove that we need them” rather than “We’ve always done it that way”, real chance can happen.

 

I am on my way home from a couple of weeks on the road. Hopefully, I’ll have some time to sit back and think about some of the things that I’ve seen recently and follow my own advice.

 

Contemplating trend intersections – HP’s global technical conference

Recently, a friend from ISSIP sent me an article from Forbes asking Can LED Advances Help Vertical Farms Take Root? I found it interesting because I grew up on a farm, but also because it is an example of the intersection of technical and business trends.

 

The abundance of capabilities in one space (LEDs) can address a scarcity in another space (arable land). An important part of strategic thinking going forward is looking for these relationships as they are today and for trends that will cause them to shift, as well as the organizational change management implications.

 

This week, I am participating in HP’s internal Global Technical Conference. I’ll be looking at the innovations from this scarcity and abundance perspective as well as  meta-drivers that impact innovation value generation.

The next few weeks are going to be pretty busy

working.pngThere is a tweet chat tomorrow that I’ll try to sit in on at Noon Central titled: Should CIOs care about the Internet of Things? Use #CIOchat, to see the interaction.

 

I have the Future of Service Innovation Conference next week where I’ll be giving the closing remarks on a Service Futures Call to Action.

 

We have HPs global technical conference in early April and an NSF sponsored services research session in Washington DC coming up the 2nd week of April.

 

It is clear that there is a great deal of focus on the changing world of Services and IT. Hopefully that will give me some more things to think and post about here.

 

And of course, I still have my real job to do too – when you’re a mobile worker you just get it done wherever you can.

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  • Steve Simske is an HP Fellow and Director in the Printing and Content Delivery Lab in Hewlett-Packard Labs, and is the Director and Chief Technologist for the HP Labs Security Printing and Imaging program.
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