By Ed Wilmes
I think about the best practices our customers need to employ for building a strong unified communications foundation every day – and those best practices start with what we in HP are doing with Voice Transformation.
I’m really excited about our new unified communication services because these methods and ideas position your business’ UC investment approach to finally yield the human factor, operational and financial results you expect and demand. Let me describe what’s being announced and then talk a bit about how it ties into our overall unified communications strategy.
You are probably aware that many IT organizations have projects that address some aspect of unified communications. For example, there may be projects to replace legacy PBXs, or to integrate voice-mail and e-mail (unified messaging), or to add rich presence into the picture or even address the collaboration puzzle.
Many of these projects are isolated, not following a UC roadmap or UC architecture, and may remain disjointed as a result (versus unified). Also, many vendors are promoting a complete solution to UC (theirs!) And, if you have a legacy environment (not greenfield), then a single-vendor solution is really no longer a single-vendor solution.
But who addresses the big picture?
Today, we’re announcing a full menu of unified communications solutions, products and services, leveraging alliances and partnerships with the world’s leading communications infrastructure and application vendors. In the voice transformation space, we’ve selected Avaya, Microsoft and Alcatel-Lucent. Together, we believe that we have created best practices that re-define voice transformation.
So – what exactly is new and different in our offerings?
- Starting with the UC Assessment Service, HP works with you to identify the gaps between what you physically have in your current network and what is needed to achieve your desired business results. Additionally, your employee personas (use cases) are analyzed and gaps identified for what is required. Lastly, the service identifies ways to help you automate your business processes in the UC Platform.
- The Centralized Trunking Service is more tactical. It’s a cost-saving service, as many of these projects will be self-funding. They help generate immediate return by reducing the higher-cost older technology in your network. The Trunking Service allows you to move at your own pace and business needs. It supports those of you who want to move at a slower pace, as well as those of you who want to take a more aggressive transformation approach. We build a core VoIP component into the network that helps allow for immediate cost savings while giving you options later in your UC journey.
- The Voice over IP (VoIP) Enablement Service involves converting any legacy voice (TDM or VoIP) solution into a modern UC foundation. That means enabling what is architected today to help it stand the test of time as technology evolves.
- The UC Enablement Service builds on the VoIP Enablement Service in that we implement some of the more common features of unified communications, such as instant messaging, presence and rich presence.
- The Audio Conferencing and Voice Messaging Services similarly take any legacy audio conferencing or voice messaging solutions and either upgrade these systems or deploy new ones (if the services are provided by a third party) to a modern state-of-the-art solution.
- Along with these components, we are also announcing the HP Enterprise Communication Architecture. This framework is based on the building blocks of unified communications and can be clearly identified, no matter how the services are packaged, with key integration points identified and preserved. As part of this architecture, a solution can provide either multi- or single-vendor options, allowing you to select a solution with easily-identifiable integration points providing options along your UC journey.
Intrigued? You can find out more at our Unified Communications Solutions page.
About the author:
Unified Communications Portfolio Manager
Ed's 23 years of IT and communications experience spans hardware, software and systems engineering; services in a variety of capacities, including R&D, corporate strategy, protocol, and product and system architecture and development (mobility and VoIP); management and P&L; solution development, sales and business development; and new product creation as well as new product introduction.
He has B.S. and M.S. degrees in Electrical Engineering from St. Louis University and the University of Missouri-Rolla (Missouri S&T) and has published IEEE presentations and essays on communications. He also has HP patents pending. Ed is a Project Management Professional (PMP) and Open Group certified ITAC Master Architect.