Who says IT support services aren’t sexy? The right services in today’s complex environments have proven their ability to help companies:
- Reduce costs
- Speed return on investment (ROI)
- Focus on business, not IT
- Achieve their business goals faster and more predictably
- Build the ideal IT and business environment for today’s goals and challenges
- Seamlessly evolve that environment to meet the goals and challenges of the future
If that’s not sexy, then perhaps we redefine the meaning of the word for our industry.
In the 20+ years I have spent in services, I have seen first-hand the positive difference services can make for thousands of our customers. Today, we continue to work to make HP services an even stronger contributor to your success … and even sexier.
Over the past few months, HP services has held a series of on-going meetings to define the future of services, including how to ensure that what we offer now is clear, well-defined and appealing … and that any new services we create are an obvious match for what you need to make IT work for you.
Key to these efforts has been our meetings with HP services leaders worldwide. Together, we have shared ideas, strategies and best practices on key topics like providing support for x86 environments; helping companies reach their goals in terms of the Cloud, Big Data, the Converged Infrastructure and other hot areas; and increasing services flexibility by enhancing the role of our Channel Partners.
We have evaluated the effectiveness of the portfolio of services we currently offer. We also discussed specific approaches we could take to achieve continuous improvement and attractiveness in a wide range of services-related areas.
I plan to fill you in on some of the specifics of these meetings in my upcoming blogs. It will give you a pretty good idea of what HP is thinking and where the future of services is headed for you and for us.
See more sexy services in action at HP Discover2013. Find out more.
Mike Cronin is the Vice President, Technology Services (TS) Support, for the Americas Enterprise Group. He has an extensive background in the services business and has been instrumental in driving the overall growth and profitability of the TS business over the past ten years. Prior to joining HP in 1989, Mike worked at Apollo Computer, Wang Laboratories and Compugraphic Corporation. He holds an MBA in Finance from Bentley College and a Bachelor of Science in Marketing from Merrimack College.
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