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Define “sexy”

 

Who says IT support services aren’t sexy? The right services in today’s complex environments have proven their ability to help companies:

  • Reduce costs
  • Speed return on investment (ROI)
  • Focus on business, not IT
  • Achieve their business goals faster and more predictably
  • Build the ideal IT and business environment for today’s goals and challenges
  • Seamlessly evolve that environment to meet the goals and challenges of the future


If that’s not sexy, then perhaps we redefine the meaning of the word for our industry.

In the 20+ years I have spent in services, I have seen first-hand the positive difference services can make for thousands of our customers. Today, we continue to work to make HP services an even stronger contributor to your success … and even sexier.

Over the past few months, HP services has held a series of on-going meetings to define the future of services, including how to ensure that what we offer now is clear, well-defined and appealing … and that any new services we create are an obvious match for what you need to make IT work for you.

Key to these efforts has been our meetings with HP services leaders worldwide. Together, we have shared ideas, strategies and best practices on key topics like providing support for x86 environments; helping companies reach their goals in terms of the Cloud, Big Data, the Converged Infrastructure and other hot areas; and increasing services flexibility by enhancing the role of our Channel Partners.

We have evaluated the effectiveness of the portfolio of services we currently offer. We also discussed specific approaches we could take to achieve continuous improvement and attractiveness in a wide range of services-related areas.

I plan to fill you in on some of the specifics of these meetings in my upcoming blogs. It will give you a pretty good idea of what HP is thinking and where the future of services is headed for you and for us.

Stay tuned.

Mike

 
See more sexy services in action at HP Discover2013. Find out more.

 

Mike CroninMike Cronin is the Vice President, Technology Services (TS) Support, for the Americas Enterprise Group. He has an extensive background in the services business and has been instrumental in driving the overall growth and profitability of the TS business over the past ten years. Prior to joining HP in 1989, Mike worked at Apollo Computer, Wang Laboratories and Compugraphic Corporation. He holds an MBA in Finance from Bentley College and a Bachelor of Science in Marketing from Merrimack College.

 

 

 

 

 

 

 

 

 

 

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Comments
Sherry Foster(anon) | ‎01-23-2013 07:06 PM

Agree!  Success is sexy!

msmith | ‎02-04-2013 04:41 PM

Communicating the value of services successfully is one of the differences between a consultant or trusted advisor and an order taker.

 

Too often technology services are simply scratched off of a list with a self-congratulatory praise, "I just saved thousands of dollars!" The reality is, the opposite is true.

 

As a pre-sales engineer, I focus on what is trying to be accomplished and not what products will satisfy a requirement.

 

When the time is taken to gather all of the facts, it should be clear why services are as important to a data center solution as the hardware.

 

 

TS_Guest | ‎02-11-2013 06:56 PM

Right on, msmith, about the “penny-wise, pound foolish” mentality. Just one incident where downtime is minimized or avoided thanks to services will usually more than pay for the cost of the service itself.  In expressing the value of services, the element of time is typically in play.   How much downtime can the customer afford in the environment?   When there are issues – hardware, OS, applications, middleware etc.  how much time can the customer devote to helping to resolve either in person or on the phone?   The tradeoff of spending or investing in services against the risk of SLA’s that don’t really match with customer expectations/needs invariably involves the concept of time.  

 

Pre-sales support serves as an important reminder to our customers and sales executives just how important time is to ensuring a customer’s business is uninterrupted and when support services does engage either proactively or reactively it is done professionally and with a high degree of customer satisfaction.

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  • I’m a Global Strategist, a certified (PMI) Project Manager, specializing in business to IT alignment, agility consulting, Infrastructure Transformation and Strategic Architecture for Big Data, Mobility, Private Cloud, Unified Communications and Collaboration. I drive the strategy, vision and content of strategic consulting services in the Big Data IT Infrastructure services area at HP. As part of this, I meet with senior level customers to understand their challenges, conduct workshops to determine future vision and roadmaps as well as presenting at industry and analyst events.
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  • Laura Cunningham is a CPA and business consultant with HP Technology Services Consulting. She helps CIOs and their teams bridge the gap between what the CIO wants and what the CFO requires by building a comprehensive business case that can withstand financial scrutiny.
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  • Working for EMEA TS Consulting, I am a Specialist in end to end management of customer data, from creation through consumption, to protection and preservation and ultimately (controlled) destruction. This includes, host, connectivity, storage, data protection and backup and archive, from a technical and more importantly, operational perspective. I have worked in the storage and data management industry for over 15 years, on both sides of the desk, as a customer and now as a consultant.
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  • Tom Clement has over 30 years experience in the areas of adult learning, secondary education, and leadership development. During this time Tom has been a consistent champion of “non-traditional” training delivery methods, including blended learning, virtual delivery (self paced and instructor led), the use of training games and simulations, and experiential learning. Tom has spent the past 25 years of his career at Hewlett Packard, focused most recently on HP’s global Virtualization, Cloud, and Converged Infrastructure customer training programs. Tom manages the strategic direction and overall performance of these training programs, ensuring these worldwide programs help HP’s customers capitalize on the business opportunities made available by IT advancements in each of these subject areas. Tom and his global teammates utilize best in class instructors, course content and supporting equipment infrastructure to deliver these training programs to HP’s customers. The team prides itself on providing the Virtualization, Cloud, and Converged Infrastructure content customers need when and where they need it, anywhere in the world. Tom is based in the Washington, DC suburbs and can be reached at tom.clement@hp.com.
  • Tari is a Distinguished Technologist with 30 years of IT and cyber security experience. He is dual board certified in information security/business continuity and is responsible for a wide range of management and technology consulting services encompassing information security, disaster recovery, privacy, and risk management. His problem-solving skills, knowledge of various technology platforms, compliance statutes, industries, as well as his experience in deploying defense-in-depth and InfoSec Program solution architectures is commonly applied when advising CIOs/CISOs as well as leveraged in numerous HP client engagements throughout the world. Tari has designed, built, and managed some of the world’s largest InfoSec programs allowing them to defend against even the most aggressive attackers.
  • I provide technical consulting services at all phases including analysis, planning, design and implementation. I have a wide range of experience in WAN and LAN technologies, as well as providing security solutions and deploying operating system infrastructure. Besides working directly with clients to deploy technology in their data centers, I also find myself architecting or discussing solutions with a business’s chief information officer, helping to lay out a roadmap for the coming years.
  • Bill is the Principal Data Center Energy Technologist for HP Technology Services. Kosik is a licensed professional engineer, LEED Accredited Professional, a Certified Energy Manager, and a Building Energy Modeling Professional. He is responsible for research and implementation of sustainable, energy-efficient, and environmentally responsible design strategies for data centers. He is currently a subject matter expert for the USGBC on the new LEED Data Centers, the EPA/DOE on unification of energy metrics, and the Green Grid on responding to the EPA’s Energy Star for Data Centers program. He has an engineering degree from the University of Illinois at Urbana-Champaign.


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